I have a Buderus indirect water tank. My boiler heats my water.
I was curious what I could expect in performance if I decreased my boiler size from around 100K btu to 70K btu.
I called Buderus customer service and was bounced around for a while... exactly 35 minutes and 1 second. Finally one of their representatives told me that since I was a homeowner they couldn't answer ANY questions. I would have to have a professional call for me. I told them I installed the tank and that made her put me on hold so she could ask somebody what to do.
So I asked them if they are telling me I should call back and state that I was a heating tech? They gave me an awkward silence. I tried to go up the chain and stay honest to get an answer. Nobody was available to answer the call.
They gave me a complaint email address where I could send my complaint.
So after 35 minutes, 1 second of beating my head against the wall I thanked them for their time and immediately called back on their tech line and told them I was a tech, what the client wanted to do, and if they thought they would still be happy with the product if I decreased their boiler size. The guy said, "Yeah, I did it and I'm happy. I run that tank on a 74K btu boiler." That call lasted 4 minutes, 31 seconds and had a bit of joking around thrown in.
So, Buderus customer service isn't very helpful if you tell them you are a homeowner. If a contractor offers one to you know that you will get absolutely no help from their Customer Service Department if you ever have questions.
I was curious what I could expect in performance if I decreased my boiler size from around 100K btu to 70K btu.
I called Buderus customer service and was bounced around for a while... exactly 35 minutes and 1 second. Finally one of their representatives told me that since I was a homeowner they couldn't answer ANY questions. I would have to have a professional call for me. I told them I installed the tank and that made her put me on hold so she could ask somebody what to do.
So I asked them if they are telling me I should call back and state that I was a heating tech? They gave me an awkward silence. I tried to go up the chain and stay honest to get an answer. Nobody was available to answer the call.
They gave me a complaint email address where I could send my complaint. So after 35 minutes, 1 second of beating my head against the wall I thanked them for their time and immediately called back on their tech line and told them I was a tech, what the client wanted to do, and if they thought they would still be happy with the product if I decreased their boiler size. The guy said, "Yeah, I did it and I'm happy. I run that tank on a 74K btu boiler." That call lasted 4 minutes, 31 seconds and had a bit of joking around thrown in.
So, Buderus customer service isn't very helpful if you tell them you are a homeowner. If a contractor offers one to you know that you will get absolutely no help from their Customer Service Department if you ever have questions.
