Guess I should have gone with propane in the workshop. Did battle most of last summer/fall trying to get a $200 St Croix going, then gave up and bought a brand spanking new Castle Serenity. I've now had it a week shy of 2 months. During that time I'd go to the shop and there was no heat, sometimes the hopper was full, other times half. Didn't give it much thought, as I wasn't in the space much yet. A couple of weeks ago I checked, full hopper, hit restart, next morning, still a full hopper. I did this for a couple of days, then decided there was a problem.
No pellets feeding, so I put a handful in the burnpot, still no fire. Emptied the hopper, went into diagnostics and all that was "checked" was Vacuum & Limit. I checked Feed, but nothing happened, same with Fire. The next day I called Ardisam and spoke to Dan. He said he'd send an igniter. I asked what about the auger not feeding. He said there's a reset button behind the auger that's probably tripped, just push it. Huh? Got the igniter and through much swearing, I got it changed. Now the igniter works, but still no auger feed. Not sure if I had to, but i ended up removing the auger to change the igniter, so if there was any chance the auger was jammed, any jam was cleared. I only removed the 8 bolts holding the motor/auger to the hopper. I didn't take the motor off the auger blade. I also stupidly didn't test to see if the motor turned while I had it out. Too busy swearing. Reassembled. I put pellets in the burn pot and the igniter lights them. The display shows the feed icon flashing periodically. Even though the pellets burn out, the stove continues it's cycle, even kicking on the blower with the display showing Heating, even though the fire is out and cold air is blowing out the vents. Where is this auger reset Dan mentioned. I have no cell service in the shop, so I can't talk to tech support while I'm in there.
No pellets feeding, so I put a handful in the burnpot, still no fire. Emptied the hopper, went into diagnostics and all that was "checked" was Vacuum & Limit. I checked Feed, but nothing happened, same with Fire. The next day I called Ardisam and spoke to Dan. He said he'd send an igniter. I asked what about the auger not feeding. He said there's a reset button behind the auger that's probably tripped, just push it. Huh? Got the igniter and through much swearing, I got it changed. Now the igniter works, but still no auger feed. Not sure if I had to, but i ended up removing the auger to change the igniter, so if there was any chance the auger was jammed, any jam was cleared. I only removed the 8 bolts holding the motor/auger to the hopper. I didn't take the motor off the auger blade. I also stupidly didn't test to see if the motor turned while I had it out. Too busy swearing. Reassembled. I put pellets in the burn pot and the igniter lights them. The display shows the feed icon flashing periodically. Even though the pellets burn out, the stove continues it's cycle, even kicking on the blower with the display showing Heating, even though the fire is out and cold air is blowing out the vents. Where is this auger reset Dan mentioned. I have no cell service in the shop, so I can't talk to tech support while I'm in there.
