Castle Serenity slow feed issue

BJoie

New Member
Dec 14, 2020
1
Maine, United States
We have a new Castle Serenity pellet stove that doesn't seem to be functioning correctly. If I put pellets in the burn pot. Its starts up runs for a while but will burn through the pellets without feeding enough to keep going.

If I start it normally is feeds a few pellets, starts a small flame and eventually turns off. Seems like its only feeding a few pellets at a time. Any thoughts on what is going on??
 

johneh

Minister of Fire
Dec 19, 2009
3,231
Eastern Ontario
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Cabinjunky

New Member
Dec 21, 2020
5
Pennsylvania
I’m not sure if you found your answer, but I have the same issue when using Manual (Stall 1). The feed rate is too slow to keep fire going. It happened to me on both CS stoves. Literally just replaced a unit that had some mfg issues. I’m starting to think that this stove was not the best choice. Maybe my expectation of a stove that is predictable and more importantly, reliable, is too much to ask. I’ve endured multiple troubleshooting events trying to get it right.