I need some help. I have and Enviro empress free standing stove. I have burn 3 1/2 ton Lignetics pellets no problem. Love them. I am out so I have tried New England Pellets, horrible burn pot filled up. Now I was excited to try Barefoot pellets. I messed with the stove all day to get the settings just right thought I had a good burn going , went to bed the pot is overflowing. My stove just went through a deep cleaning last week, and i vacume every day. What am i doing wrong. Is my stove only going to burn Lignetics? I never have any ash or problems with Lignetics. Please help. Is it because the empress is a small stove. Thanks Veronica
!! When we do a good cleaning i mean everything inside and out, super clean. We called our service guy. He was just here the first of Feb. and replaced our combustion blower and said this was the cleanest stove he has ever seen. So he told us to attack the stove pipe one more time with the brush. Well husband outside and me at the "T" inside ready with the ash vac and oh my god a big clump of ash came down. We still don't get it , we had just done that last month, but maybe dear husband get as far down as this clump. So now I am burning Barefoot pellets and all is well