Dale from Econoburn just left my house(6:30 PM) after checking an issue I had with my blower motor. Dale had called me earlier this morning and left me a message. I returned his called approx. 11:15 AM. He asked when he could stop by and see my boiler. I told him I was not working today and tomorrow. Dale told me he would be leaving shortly and would arrive this evening or early tomorrow morning.
Dale called at 5:15 PM and said he would be arriving at approx. 5:30 PM tonight. Dale checked my boiler and all was well. He provided me with the new flat refractory and new door gaskets for my 100. We talked shop for a while and he approved of my install.
Dale is the designer of the Econoburn and he talked of the deliberate "simplicity" and the "tank"-like build of the Eco. We talked operation,creosote, and future plans of Econoburn. Dale is very open to comments, suggestions or questions. He is more than accommodating and showed a sincere interest in my comments. Dale truly cares about his product and how it performs.
Obviously this is a very busy time of the year-winter heating-Dale called me last week and he was in New Jersey. I ask him his next stop and he says that he is heading to Pennsylvania-he'll probably make it most of the way tonight!! Before he left Dale said "Sorry to bother you ." Not in the least could someone like that "bother" me!! If some people could care only half as much as he does about their own products.......... I'm impressed.
Dale called at 5:15 PM and said he would be arriving at approx. 5:30 PM tonight. Dale checked my boiler and all was well. He provided me with the new flat refractory and new door gaskets for my 100. We talked shop for a while and he approved of my install.
Dale is the designer of the Econoburn and he talked of the deliberate "simplicity" and the "tank"-like build of the Eco. We talked operation,creosote, and future plans of Econoburn. Dale is very open to comments, suggestions or questions. He is more than accommodating and showed a sincere interest in my comments. Dale truly cares about his product and how it performs.
Obviously this is a very busy time of the year-winter heating-Dale called me last week and he was in New Jersey. I ask him his next stop and he says that he is heading to Pennsylvania-he'll probably make it most of the way tonight!! Before he left Dale said "Sorry to bother you ." Not in the least could someone like that "bother" me!! If some people could care only half as much as he does about their own products.......... I'm impressed.
