We recently had a Empress fireplace insert installed. We are new to this and have some questions.
1.What setting should we keep it on? We usually keep it on 4 to heat up about 1200 sq ft. Our Thermostat is about 15 feet away on an opposite wall. The highest it read was 70 with the stove running on 4 for half the day. However it didn't feel that warm. We tried setting 5 but it makes a loud vibrating/rattling sound. I called the place where we bought it And they that the noise was normal (it is the blower/fan on high). It doesn't sound normal to us. Anybody have this problem? Sounds like something is loose.
2.The temperature of the air output is never consistent on the same setting. Sometimes it is luke warm and others times it it hot. We can't seem to figure out what makes the air hot.
3.Sometimes there are so many pellet that they do not burn and the fire fades. Is there a feeder setting?
We also have been cleaning the ash pot almost everyday because there is so much ash or unburned pellets.
Any suggestions would be appreciated.
1.What setting should we keep it on? We usually keep it on 4 to heat up about 1200 sq ft. Our Thermostat is about 15 feet away on an opposite wall. The highest it read was 70 with the stove running on 4 for half the day. However it didn't feel that warm. We tried setting 5 but it makes a loud vibrating/rattling sound. I called the place where we bought it And they that the noise was normal (it is the blower/fan on high). It doesn't sound normal to us. Anybody have this problem? Sounds like something is loose.
2.The temperature of the air output is never consistent on the same setting. Sometimes it is luke warm and others times it it hot. We can't seem to figure out what makes the air hot.
3.Sometimes there are so many pellet that they do not burn and the fire fades. Is there a feeder setting?
We also have been cleaning the ash pot almost everyday because there is so much ash or unburned pellets.
Any suggestions would be appreciated.
