I am on my second englander pellet stove in two weeks. The first was constantly shutting down on vacuum loss, and after calling their customer service and never getting hold of anybody, we returned it to lowes and got a new one. After hooking this one up we get the same error message. Has anyone experienced this amount of frustration with this error code on this stove? I am at a loss with what to do at this point, as I have tried every single thing I can think of...thanks in advance.