Enviro leaving Russo Products and moving to Empire Distributing

smwilliamson Posted By smwilliamson, Apr 6, 2017 at 4:31 PM

  1. smwilliamson

    smwilliamson
    Minister of Fire 2.
    NULL
    

    Dec 28, 2009
    4,527
    799
    Loc:
    Southcoast, MA
    Empire bought the New England area distribution rights, so....all Enviro products sold in New England will now ship from just outside Niagra Falls. Seems like BAC Sales is closer being in Hudson. I understand this doesn't mean much to most folks but Russo was situated within the hotbed of the MA suburbs....aurguably one of the hottest pellet stove markets in the country, uh oh...that sucks for Enviro owners that need OEM service parts, especially from me. I was so used to just stopping by as needed. Now I have to order, wait and pay shipping....if the parts weren't already way to expensive. Too bad.
     
  2. Sootmaster1990

    Sootmaster1990
    Member 2.
    NULL
    

    May 2, 2015
    13
    3
    Loc:
    western ma
    They also had some of the best tech support the guy's name was terry super helpful the empire guys came into our dealership yesterday to introduce themselves they seem very on top of things which is all we can hope for
     
  3. corkman

    corkman
    Minister of Fire 2.
    NULL
    

    Dec 3, 2009
    632
    110
    Loc:
    SE,Mass
    Yep. Terry was great. Helped me out big time a few years back with my meridian
     
  4. Don2222

    Don2222
    Minister of Fire 2.
    NULL
    

    Feb 1, 2010
    8,017
    494
    Loc:
    Salem NH
    Hello
    What hearth stores have Enviro parts in that areas? There must be a few?
     
  5. Kevin Ducharme

    Kevin Ducharme
    New Member 2.
    NULL
    

    Oct 10, 2017
    1
    0
    Loc:
    central mass
    russo did a great job destroying their dealer network.
    the plan was to set up anyone in order to get rid of inventory when times got tough. Supplying warranty parts was very difficult for them. Can't believe it took Enviro this long to pull out. Empire has their work cut out for them to restore a network of dealers that is able to support the product while squeaking out a profit, and yes Terry was the best despite the continued abuse from the owners. A FORMER DEALER
     

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