Installed in October 08. Worked fine until early Jan 09 when we began getting a three blink error code (ESP Sensor). Cleaned and vacuumed everything front and back, in and out on recommendation of you kind folks here, as well as the dealer. Found almost no fines or ash anywhere. Clean as a whistle. Reassembled everything and it worked fine for an hour or so when I noticed the three blink code had returned. Called the dealer, he sent out the service person in two days; he replaced the circuit board, "Esp sensors are rarely ever defective," he said. I thanked him for the good service and he replied that, "Of course, we want happy customers." Within an hour after he left the three blink code started again. Now, I should emphasize that up to this point, with the exception of the VISUAL ESP ERROR CODE there was no change in the actual operation of the stove, combustion blower, distribution blower, feed motor or stove temps........all worked fine and kept the stove end of the house 70 degrees and the master bedroom end 65 degrees.
I was happy.
I called the service person to advise him that the error code came back on soon after he left. He replied that the dealer had just received a recall notice from Harman on the ESP Sensor, he said replacements were "on the way" and "as soon as they come in" he would return to change it out. That was going on two weeks ago.
Within two days of the circuit board change-out, followed by the immediate return of the three blink code, the stove began operating very strangely and has continued so since. The repair person was here a week ago last Monday (today being thursday of the following week). The distribution blower suddenly began turning-off every time the feed motor came on; at the same time the ignitor would come on and remain on until the feed motor shut-off, whereupon the distribution blower would then begin to slowly spool up, but only to about mid-speed, never fast enough from then on to sufficiently heat the room. The room with the stove in it has not been above 66 degrees for the past nine days and the other end of the house no higher than 58 degrees.
last evening (Wednesday), suddenly and spontaneously, the distribution motor stopped shutting down when the feed motor came on, and the ignitor suddenly stopped coming on then at the same time.....BUT, everything is still only about half-speed and half-tempreture.
I have called the store owner, who referred me to the service person. I have called the service person three times on his cell phone and I have also spoken with a salesperson who promised me he would leave a message for the service person. With each call I left messages asking to be informed as to when I could expect the problem to be resolved........to no avail. Today, I called the Harman Factory at 717-362-9080 hoping I could get them to over-night ship an ESP Sensor. I would have been happy to pay for it as well as the shipping. That was an exercize in futility. The phone was auto-answered and after being directed to press certain buttons until I got to the customer service department, I was left on hold for 30 minutes. I have no doubt it was intentional......I finally hung up.
I am not happy.
I was happy.
I called the service person to advise him that the error code came back on soon after he left. He replied that the dealer had just received a recall notice from Harman on the ESP Sensor, he said replacements were "on the way" and "as soon as they come in" he would return to change it out. That was going on two weeks ago.
Within two days of the circuit board change-out, followed by the immediate return of the three blink code, the stove began operating very strangely and has continued so since. The repair person was here a week ago last Monday (today being thursday of the following week). The distribution blower suddenly began turning-off every time the feed motor came on; at the same time the ignitor would come on and remain on until the feed motor shut-off, whereupon the distribution blower would then begin to slowly spool up, but only to about mid-speed, never fast enough from then on to sufficiently heat the room. The room with the stove in it has not been above 66 degrees for the past nine days and the other end of the house no higher than 58 degrees.
last evening (Wednesday), suddenly and spontaneously, the distribution motor stopped shutting down when the feed motor came on, and the ignitor suddenly stopped coming on then at the same time.....BUT, everything is still only about half-speed and half-tempreture.
I have called the store owner, who referred me to the service person. I have called the service person three times on his cell phone and I have also spoken with a salesperson who promised me he would leave a message for the service person. With each call I left messages asking to be informed as to when I could expect the problem to be resolved........to no avail. Today, I called the Harman Factory at 717-362-9080 hoping I could get them to over-night ship an ESP Sensor. I would have been happy to pay for it as well as the shipping. That was an exercize in futility. The phone was auto-answered and after being directed to press certain buttons until I got to the customer service department, I was left on hold for 30 minutes. I have no doubt it was intentional......I finally hung up.
I am not happy.
