Finally pulled the trigger

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fields_mj

Member
Apr 25, 2022
14
Indiana
I finally did it. I finally ordered a Heat Commander to replace my 1980 Energy Mate add on wood furnace. Northern Tool still has (or had) them listed at $3400 + tax and shipping which brought the total to just over $4100. I'll still need to purchase a few accessories for it, but I want to get it set in place and then see what's needed instead of buying a bunch of stuff that isn't right.

Next priority will be clearing a path through the house and basement so that I can get the old energy mate out and get the new unit set in place once it arrives. Then it will be a matter of figuring out who I can con into helping me get them moved.... lol
 
Well, the furnace finally arrived a few weeks ago. No big deal, I wasn't in a rush. I've been piddling around getting the crate broken down and getting it set up for a couple of test burns before I start working getting the old unit out and getting this unit taken to the basement. This past Saturday I put the plenum on it, and went to install the RTD, but couldn't find it. Monday was a wash with the holiday, so I called yesterday. They let me know that the RTD should have been with the manual, and asked that I get the warrantee information submitted before going any further. I wrote down the the SN last night, and then filled out the information on line this morning. As soon as I had that submitted, I called their tech support line to see what I needed to do about the missing RTD. SUPER helpful guy. He got me squared away, and got a new RTD enroute for me. So far Drolet gets a +1 for customer service. We'll see how the rest goes, but these days its really encouraging to get good customer support from a person that's very easy to understand.