Fire Chief (HY-C) stands by their product AGAIN and honors warranty ** almost **

Mrpelletburner Posted By Mrpelletburner, Feb 28, 2019 at 11:35 PM

  1. salecker

    salecker
    Minister of Fire 2.
    NULL
    

    Aug 22, 2010
    875
    249
    Loc:
    Northern Canada
    Not talking about a Detroit the Mack V8 is a different animal
     
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  2. Mrpelletburner

    Mrpelletburner
    Minister of Fire 2.
    NULL
    

    Jan 20, 2011
    514
    132
    Loc:
    Mass
    Updated my original post.
     
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  3. 3fordasho

    3fordasho
    Minister of Fire 2.
    NULL
    

    Jul 20, 2007
    790
    197
    Loc:
    South Central Minnesota

    Ok so now you got #3 to play with and it appears your factory support is done. Now it's the time to either sell this thing, or take matters into your own hands to make it work for you. If it where mine and I was so inclined to make it work, a BD set to accepted norms would be the first thing installed. (.04-.06 setting). Then limit use of the draft blower to only start ups and once up and running utilize natural draft only. Flue temp monitoring would also be high on the list.
     
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  4. brenndatomu

    brenndatomu
    Minister of Fire 2.
    NULL
    

    Aug 21, 2013
    3,881
    1,391
    Loc:
    NE Ohio
    I'm surprised that they hung in there as long as they did to be honest...but as they say...doing the same thing over n over, and expecting different results, is the definition of insanity.
     
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  5. maple1

    maple1
    Minister of Fire 2.
    NULL
    

    Sep 15, 2011
    9,647
    1,977
    Loc:
    Nova Scotia
    Huh.
     
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  6. Mrpelletburner

    Mrpelletburner
    Minister of Fire 2.
    NULL
    

    Jan 20, 2011
    514
    132
    Loc:
    Mass
    Sent 3rd email today and no response!
     
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  7. brenndatomu

    brenndatomu
    Minister of Fire 2.
    NULL
    

    Aug 21, 2013
    3,881
    1,391
    Loc:
    NE Ohio
    Sounds like "bridge burnt"...oh well, it was a was a bridge to nowhere anyways...
     
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  8. Mrpelletburner

    Mrpelletburner
    Minister of Fire 2.
    NULL
    

    Jan 20, 2011
    514
    132
    Loc:
    Mass
    Honestly not sure what I did wrong on my part. Trying to help them out as much as they have helped myself. Really at a loss for words.
     
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  9. brenndatomu

    brenndatomu
    Minister of Fire 2.
    NULL
    

    Aug 21, 2013
    3,881
    1,391
    Loc:
    NE Ohio
    If they been reading here, I think even they are smart enough to see you are moving on to greener and more tranquil pastures...
     
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  10. Mrpelletburner

    Mrpelletburner
    Minister of Fire 2.
    NULL
    

    Jan 20, 2011
    514
    132
    Loc:
    Mass
    Great... now the cat is out of the bag!
     
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  11. brenndatomu

    brenndatomu
    Minister of Fire 2.
    NULL
    

    Aug 21, 2013
    3,881
    1,391
    Loc:
    NE Ohio
    Almost...
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    Here, I'll put it back in...
    54b8190c0c3f60bdb86a1&pid=1.7&rurl=https%3a%2f%2fmedia.giphy.com%2fmedia%2fxg0nPTCKIPJRe%2fgiphy.gif ;) ==c
     
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  12. Medic21

    Medic21
    Feeling the Heat 2.
    NULL
    

    Feb 26, 2017
    406
    268
    Loc:
    Northern Indiana
    They are reading here, I know that for a fact. I got an email response within hours of threatening legal action here in another thread. Last year they had a good Customer Service Rep. now they have an idiot that doesn’t have the ability to wipe his own ass without asking what he should do. Based on their responses to me they probably tell him to poop straighter so he doesn’t have to wipe more than twice.

    A third wipe would be his fault for doing something wrong.
     
  13. Mrpelletburner

    Mrpelletburner
    Minister of Fire 2.
    NULL
    

    Jan 20, 2011
    514
    132
    Loc:
    Mass
    I always felt that I had a good rapport with the folks At HY-C. Wouldn’t it be in HY-C’s best interest to stay engaged, even if I were to purchase another brand? What if I got the same results with another brand? As far as I know, no one here has run their current line of units and another brand in the same house using the same fuel. IMO that would be valuable information for them and the overall community. The simple fact is several owners of the FC1500/1700 and Shelter versions have cracked their firebox. Most had early models of the units where the components still appeared to be in Beta.

    Yes, I did receive a replacement unit, however since it is the end of the season and ground is so soft, it is not worth doing anything till this summer/fall.

    If you truly believe in your product, then you should be 100% ok with someone wanting to test another product. After all, if your product is that good, the person will return.

    I know this because I have clients that for some reason move on to other solutions, only to return 6 months to a year later.

    They know my # and they know my email.
     
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  14. Medic21

    Medic21
    Feeling the Heat 2.
    NULL
    

    Feb 26, 2017
    406
    268
    Loc:
    Northern Indiana
    One of these days one of y’all gonna burn down your house with one of these units.

    If you truly believed in your family’s safety you would be 100% ok with removing this death trap from your basement.
     
  15. Mrpelletburner

    Mrpelletburner
    Minister of Fire 2.
    NULL
    

    Jan 20, 2011
    514
    132
    Loc:
    Mass
    Come to find out the folks I have tried to reach have been away at the HPB Expo.

    If you are in the Dallas area, it is something that I would check out.
     
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  16. brenndatomu

    brenndatomu
    Minister of Fire 2.
    NULL
    

    Aug 21, 2013
    3,881
    1,391
    Loc:
    NE Ohio
    Oopsie...;em
     
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  17. Mrpelletburner

    Mrpelletburner
    Minister of Fire 2.
    NULL
    

    Jan 20, 2011
    514
    132
    Loc:
    Mass
    Absolutely no return call or email today.
     
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  18. brenndatomu

    brenndatomu
    Minister of Fire 2.
    NULL
    

    Aug 21, 2013
    3,881
    1,391
    Loc:
    NE Ohio
    Back log of angry customers to smooze...
     
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  19. Mrpelletburner

    Mrpelletburner
    Minister of Fire 2.
    NULL
    

    Jan 20, 2011
    514
    132
    Loc:
    Mass
    Could today be the day? NOPE!!!!
     
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  20. brenndatomu

    brenndatomu
    Minister of Fire 2.
    NULL
    

    Aug 21, 2013
    3,881
    1,391
    Loc:
    NE Ohio
    upload_2019-3-19_20-33-24.jpeg
     
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  21. woodey

    woodey
    Member 2.
    NULL
    

    Feb 8, 2018
    83
    81
    Loc:
    ST. Lawrence Valley N.Y.
    Could it be they went home via Houston and stopped at the Johnson Space Center to share some of their engineering secrets with NASA!!!
     
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  22. brenndatomu

    brenndatomu
    Minister of Fire 2.
    NULL
    

    Aug 21, 2013
    3,881
    1,391
    Loc:
    NE Ohio
    Oh God help us all! !!!
     
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