I had my stove up and quite on me. So I checked into it. Bottom augur was moving. So dug out the top feed augur and removed all the pellets. This augur was jammed tried my best to get it out but I could not move it. I start work early and get home late. So had to call a service as I just did not have the time to put into it. He called me when he finally got the problem solved. He found a spoon in it. I have no idea how it got into the stove.