GCI60 Regency Dropping pellets too fast

[jjkrlocke]

2nd year with GCi60. Last year the pellet burning was fine and I only needed to clean it once a week like clockwork. That was on a fan setting bewteen 4 and 5. This year anytime I run the fan above 4 the pellets appear to drop too fast and pile up into the chute. What is causing this? How can I fix this? I have the stove on the premium pellet setting and use a Lignetics premium pellet. This stove doesn't really let me do anything except adjust the quality of the pellet and fan speed that I am aware of. The trim buttons appear to be useless. Also, the soot on the glass is much thicker than usual. I often feel like I have to educate my installer because he doesn't have enough experience with this stove. Help? Suggestions?

 

[johneh]

When was the last time the stove had a complete
cleaning from air intake to chimney termination?
Welcome to the forum

 

[jjkrlocke]

Last spring. Of course I was not there to supervise.

 

[johneh]

Poor burning and dirty black glass are indications of a lack of combustion air.
The usual cause is a plugged or partially plugged stove or chimney
Another cause could be a failing combustion blower
Try doing a full cleaning first. The leaf blower trick
may do the job for you

 

[ABusWrench]

Last spring. Of course I was not there to supervise.

Sounds like it needs a good cleaning!