There are days when one expects the worst or you know what something doesn't seem right. The guy in question had a new Breckwell pellet stove installed. The instalation was an insert into the existing exterior location fire pace. I know the guy, actually have done work at the home, but his wife is real insistant I look it over before real serious burning. He provides me with his bill of sale which included a full liner and outside air duct. I'm outside I can't see the vent cap. I go to the truck get Bio's, I still can;t see. the tremination cap. I call the dealerto find out why I can't see the caps. He tells me when there is an existing chimney cap covering the entire chimney he does not need a termination cap. I said may I have the liner manufacture name so I can confirm that, in the liner listing Docs. The liner is made By Olympic forever flex. Then I asked him how he has separation distance of the intake air and exhaust positioned under the chimney cap. He said he did not have the answer, but if I get back to him he would research it. Seemed fair enough ?? Human nature tells me ok what else is missing about this installation. Well inside the suround pannels are attached. I cannot confirm the connection. But I have the manual in hand It tells me a block off plate is required. The flex behind the stove requires cermanic insulation to the damper plate and that the install requires a tee clean out. All in the manual. I remove insert pannels ,it directly connected to the liner. No 3 required screws, no RTV caulk, No clean out Tee, no cermanic insulation around the pipe, and paper faced fiberglass insulation forms the blockoff plate No full liner. You think that's bad they, ran the fresh air feed within inches of the exhaust only up to half way in the first clay flue So I call the the retailer back, to tell him there is no need th research the termination caps as the liner never was inatalled. First he told me I must be mistaken Then I read all the other code issues. He tells me in all his years of doing business he has never failed an inspection. I asked him when he planned to correct the installation he tells me it cost money to send a crew back out there then ask me, If I was willing to bear the expense? I tell I reading from the invoice and the owner was charged for a full liner and $700 instalation fee. I know where this is going and downhill fast. I ask him where paper faced fiberglass insulation is an ample block off plate? I know this is comming and out it comes I been using fiberglass for years, hunderds of installations and never had a problem. This is going nowhere. Back on track, I asked him again when he will be installing the stove according to code and manufactures specs. Not here to argue with you. I want this stove installed correctly. No threats lets get it done right Claims he will call the owner tomorrow to setup an appointment. Whan to bet he never make the Call?