Hi everyone- I have a Harman Absolute 43. I want to change the "Ignition Charge Time" setting, which is a "dealer" setting to change. Does anyone know if its possible for me to access the screen to change this (i.e. a certain key sequence)? In other Harmans without the touch screen, it's my understanding this was changed via dip switches on the back of the control panel. I have had the dealer's technician to my house, and they insist such a setting does not exist and otherwise offer no solution to fix my problem. "It's normal for these" -- whatever that means. I told them the setting indeed does exist, did they mean they don't think it's going to help? Nope. There is no such setting is all I get. They also insist that the "Feed Rate" setting will change this. It does not affect the feed rate at ignition, only after ignition. But they still insist on this.... When the stove is cold, it doesn't ignite until the second or occasionally third feeding cycle and by then there are way too many pellets in the pot and they overflow. (load pellets for a bit over a minute, sits with "Igniting" for several minutes, hasn't fired yet so it feeds again, sits for the several minutes again and then it's starting to ignite as it starts to feed a third time). Stove has done this since brand new (installed by the dealer this Feb) in cold stove situations. Proper draft reading has been verified, stove cleaned, ignitor and fans checked, etc. Once it passes the initial ignition it burns fine. If the stove doesn't cool down completely between cycles it will reignite fine. It's a "swing season" problem, where the stove may be off all day and I want it to ignite for a bit overnight. I have been pulling the hopper lid up to stop it from feeding a second cycle of pellets for a little bit until the pellets in the pot ignite and then letting it resume. That was holding me over until the dealer could make it to the house, but as I said they offered no help and acted like I was stupid to suggest there was a problem. My pellets are Packsaddle Douglas Fir. They are small. Perhaps "harder to light"? I had understood this the exact situation the setting is for.. to dial it back just a touch for the specific pellets on the swing season. Hoping someone can help!