Changes in Harman Advance?
My Advance was replaced this November for "smoke in the hopper". Original Advance was purchased in November 2005 which means I burned for two seasons with the problem. I never really got an answer as to why I had the problem from my dealer or the company, but I've been reading here about modifications being made on the Accentra and Advance.
When I fired up the replaced Advance I noticed three things immediatly. The burn pot was larger (longer same depth) and the distribution blower wasn't as powerful as the older one....meaning on high blower setting, it just didn't blow with the power of the older one. The front end of the auger was different with what I can only explain as having an extended "wing tip" at the end of it. The other difference that the dealer commented on was that the "lava brick back" had been replaced with a metal one....steel?....who knows. ..guess it won't ever crack or break,,,,but a dull gray color instead of the reddish lava brick.
Workmanship in the building of this Advance has become an issue with me. The left door will not come off without me having to bend the upper hinge attached to the main body of the unit. Decorative grill does not seat properly and falls off on occassion ( I kept the old grill and it falls off too) The blower"holes" cut in front are unevenly cut (they look like someone came in and cut them on a Monday morning with an awful hangover...or they eyeballed it instead of using a template (this could account for the grill falling off) My older unit had evenly cut holes and the grill never fell off. The workmanship on my older Advance was excellent....meaning everything fit properly and came apart with no effort.....this one is another story to disassemble to clean.
So, I'm wondering.....Harman replaced my stove with a new one....but was it a "second"?
Is it operating properly? Yes, I think so, my house is toasty and so far have no issues to how it operates (other than the lower blower speed). It's using about the same amount of pellets as the older one....60 pounds per 24 hour period or less ( I like to fill the hopper to its capacity) With only 2 months and a few days since it's been fired up, I would expect that its too soon for any operational issues to pop up.
Have any other Advance owners had their units replaced and noticed the changes I have...I think the manufacture date was 8/07....the box it came in had it written on it...the back plate says Advance 2. No changes are noted in the Instruction book that came with it....it's exactly the same as the older one.
Am I being a little bit too picky about it's construction? I've held off calling my dealer with my gripes about the workmanship issue because they are probably something I can fix and resolve myself with a tweak here and there and a metal cutter and file !
If I can figure out how to post pictures here,,,if anyone is interested in what I mean,,,I'll do it the next time I give it a good cleaning.
Thanks in "Advance" for any input.
My Advance was replaced this November for "smoke in the hopper". Original Advance was purchased in November 2005 which means I burned for two seasons with the problem. I never really got an answer as to why I had the problem from my dealer or the company, but I've been reading here about modifications being made on the Accentra and Advance.
When I fired up the replaced Advance I noticed three things immediatly. The burn pot was larger (longer same depth) and the distribution blower wasn't as powerful as the older one....meaning on high blower setting, it just didn't blow with the power of the older one. The front end of the auger was different with what I can only explain as having an extended "wing tip" at the end of it. The other difference that the dealer commented on was that the "lava brick back" had been replaced with a metal one....steel?....who knows. ..guess it won't ever crack or break,,,,but a dull gray color instead of the reddish lava brick.
Workmanship in the building of this Advance has become an issue with me. The left door will not come off without me having to bend the upper hinge attached to the main body of the unit. Decorative grill does not seat properly and falls off on occassion ( I kept the old grill and it falls off too) The blower"holes" cut in front are unevenly cut (they look like someone came in and cut them on a Monday morning with an awful hangover...or they eyeballed it instead of using a template (this could account for the grill falling off) My older unit had evenly cut holes and the grill never fell off. The workmanship on my older Advance was excellent....meaning everything fit properly and came apart with no effort.....this one is another story to disassemble to clean.
So, I'm wondering.....Harman replaced my stove with a new one....but was it a "second"?
Is it operating properly? Yes, I think so, my house is toasty and so far have no issues to how it operates (other than the lower blower speed). It's using about the same amount of pellets as the older one....60 pounds per 24 hour period or less ( I like to fill the hopper to its capacity) With only 2 months and a few days since it's been fired up, I would expect that its too soon for any operational issues to pop up.
Have any other Advance owners had their units replaced and noticed the changes I have...I think the manufacture date was 8/07....the box it came in had it written on it...the back plate says Advance 2. No changes are noted in the Instruction book that came with it....it's exactly the same as the older one.
Am I being a little bit too picky about it's construction? I've held off calling my dealer with my gripes about the workmanship issue because they are probably something I can fix and resolve myself with a tweak here and there and a metal cutter and file !
If I can figure out how to post pictures here,,,if anyone is interested in what I mean,,,I'll do it the next time I give it a good cleaning.
Thanks in "Advance" for any input.