Yesterday I left my stove on and my wife was tending it. she noticed that the stove had shut down and the status light was blinking (I am not sure how many times). I told her over the phone to unplug the unit from the wall and then plug it back in thinking it should reset the computer. She did this and the feeder motor light came on but wasn't feeding any pellets into the burn pot. and yes, the hopper was full. When I came home I too unplugged the stove and then plugged it back in to see what was up. The same thing happened the stove shut down with the feed motor light on and no pellets in the burn pot. I decided to stick my hand in the hopper and stir up the pellets. Once I did that the pellets started coming out of the auger and the stove lit a short time after. Is this something that happens occassionally and should I consider it a problem? Also, I am curious if anyone has a diagram of the Harman Advance pellet feed system or can tell my how the pellets get from the hopper to the auger. apparently my hopper door was stuck or something but I am not sure. -Rick