I'm asking about a Harman pellet stove that my father bought new a few years ago. He's getting older now and is a little forgetful so I'm trying to help him out. The problem is that there appears to be 2 flame guides, if that's possible, and the larger steel plate behind the smaller flame guide keeps falling down and covering the burn pot. I haven't seen the insides of the pellet stove up until now so I'm not sure what it's supposed to look like. Are there supposed to be 2 flame guides? They appear to just rest in place without any fasteners so it seems kind of weird. Any help would be appreciated. I don't have pictures at the moment but I can get some when I stop by his place. The stove is an insert and that's all I know at the moment. Thanks in advance