Hello All,
New to the forum. I bought a home with a Harmon Accentra Insert about 3 1/2 years ago. I love the stove it has worked great. The first year there was no issues. The second year I had to replace the igniter. Which was told happens. The 3rd year my stove was working great then for a couple night it was making a squealing noise that was super loud and annoying. I had a technician come out from a local company to look at it. He said that augur was bent and caused a hold in the burn pot. They gave me a quote from what it would cost to fix. The reason I received for this to happen is that the temperature setting and the feeder setting were to low causing the auger to jam and cut into the burn pot. I was told I could still use it but it should be fixed sooner than later. We are in the 4th year of using the stove now and I have still have not had it fixed yet. I email Harmon on two occasions to see if the stove or any of the part were under warranty because it was less than 5 years old. I have never received a response from them.
I just don't understand that they have recommended setting of 70 degrees and the feeder should be on 4. Which I am ok with until it gets really hot in the house and then I like to lower it. I was told never to lower once fixed because the same thing could happen. Below is the quote I received. It seems awful expensive for a stove being the 3rd of the price of a brand new one. More venting but does anyone have any recommendation.
By the way i am still sing the stove in its current condition. But now i think the auger motor is going this year it keeps getting clogged or just stops working.
HSC 1-00-677150 FEEDER BODY WELDMENT REPLACEMENT 1 $398.00
KIT
HSC 3-50-00465 FEEDER AUGER 1 $114.00
HSC 1-10-00675 BURN POT WELDMENT 1 $156.00
HSC 1-00-07381 BURNPOT/TAILPIPE SET (QTY 5) 0.4 $26.00
Parts Job 1: $678.40
LABOR DESCRIPTION HRS RATE AMOUNT TOTAL
GENLAB SERVICE LABOR/First Hour 1 $125.00 $125.00
GENLAB2 SERVICE LABOR/additional hours 2 $160.00 $160.00
Hours Job 1: 3 Labor Job 1: $285.00
Subtotal Job 1: $963.40
ORDER TOTAL: $1,024.58
New to the forum. I bought a home with a Harmon Accentra Insert about 3 1/2 years ago. I love the stove it has worked great. The first year there was no issues. The second year I had to replace the igniter. Which was told happens. The 3rd year my stove was working great then for a couple night it was making a squealing noise that was super loud and annoying. I had a technician come out from a local company to look at it. He said that augur was bent and caused a hold in the burn pot. They gave me a quote from what it would cost to fix. The reason I received for this to happen is that the temperature setting and the feeder setting were to low causing the auger to jam and cut into the burn pot. I was told I could still use it but it should be fixed sooner than later. We are in the 4th year of using the stove now and I have still have not had it fixed yet. I email Harmon on two occasions to see if the stove or any of the part were under warranty because it was less than 5 years old. I have never received a response from them.
I just don't understand that they have recommended setting of 70 degrees and the feeder should be on 4. Which I am ok with until it gets really hot in the house and then I like to lower it. I was told never to lower once fixed because the same thing could happen. Below is the quote I received. It seems awful expensive for a stove being the 3rd of the price of a brand new one. More venting but does anyone have any recommendation.
By the way i am still sing the stove in its current condition. But now i think the auger motor is going this year it keeps getting clogged or just stops working.
HSC 1-00-677150 FEEDER BODY WELDMENT REPLACEMENT 1 $398.00
KIT
HSC 3-50-00465 FEEDER AUGER 1 $114.00
HSC 1-10-00675 BURN POT WELDMENT 1 $156.00
HSC 1-00-07381 BURNPOT/TAILPIPE SET (QTY 5) 0.4 $26.00
Parts Job 1: $678.40
LABOR DESCRIPTION HRS RATE AMOUNT TOTAL
GENLAB SERVICE LABOR/First Hour 1 $125.00 $125.00
GENLAB2 SERVICE LABOR/additional hours 2 $160.00 $160.00
Hours Job 1: 3 Labor Job 1: $285.00
Subtotal Job 1: $963.40
ORDER TOTAL: $1,024.58
