After using my xxv for several weeks and trying 6 different brands of pellets good and bad I'm convinced that there is nothing that can be done to stop the glass from getting ugly after just a few hrs of cleaning it. Cleaning the glass is no big deal, shutting the stove down and letting it cool to do the job is the pain. Now I know why the dealer avoided talking about cleaning the glass when asked. Anyway, if someone with more experience with the XXV has a solution or suggestion to do this job of keeping the glass clean please feel free to let me know where I could be going wrong.