Hello so I hope any one can help me I have a hearthstone soapstone wood stove I have no idea the model and we are having so many problems with getting hot fires in it the pipe is correct the fire wood is all seasoned but the fire only gets hot with the damper fully opened and the door ajar I keep reading manuals trying to find where the air intake is my question is does every hearthstone have one because I have looked everywhere on my stove and I can’t find any does anyone know where it could be located ? Could it be inside the firebox?