Heat & GLO Cosmo I-30

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Dec 21, 2021
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97539
I recently installed a new gas insert (propane)
I am really pleased with this insert.

There is one issue that I am trying to resolve.
I have the "cold climate pilot mode" activated.
There is a "beep" coming from the appliance two times a day once at around 5:30 AM, and again around 5:30 PM.

I have turned off the "cold climate mode" and the Beep goes away.
I have the ir-400 remote.
Heat and GLO customer support has been unhelpful and wants me to contact a service repair person.

The system is operating just fine in every other way.

Any help will be appreciated.
Thank You
Mike