Heatilator pellet furnace

[heaterman]

I ran into the first Heatilator pellet furnace that I have seen yesterday on a service call. (the poor guy had his pellet furnace quit Thanksgiving day and his gas furnace died yesterday)

I'm wondering if anyone here has one of these things and if so what your experience has been with it. The customer told me it heats well but breakdown frequency leaves a lot to be desired. He's had a couple control boards fail and the draft motor seems to have a very limited life span. (1 per season so far). Lots of maintenance involved.

If you have some experience or operating tips I can pass along to this guy that would be great.
I'd also like to point him to a good place online for parts if anyone knows of such a vendor.

Thanks

 

[Mpodesta]

I did not even know they made a Furnace........

 

[heaterman]

I did not even know they made a Furnace........

I didn't either but it said heatilator right on the data tag.........let's just say I was not impressed by what I saw and certainly not by what the owner told me.

 

[Mpodesta]

Just did a quick search myself, They all (furnace, boiler, water heater) look like Harman units with a new badge and red paint

(broken link removed to http://energysaversnh.com/heatilator2)

 

[PassionForFire&Water]

Heatilator EcoChoice BA100, BH60 and BH105
A is for Hot Air (Furnace)
H is for Hot Water (boiler)
Same as Harman, same parent company Hearth and Home Technologies an HNI Corporation Company