I am so frustrated with my fireplace I don't know what to do. I had my fireplace (factory) rebuilt 4 years ago. Since that time, it leaks smoke into the house unless I open a window. What can I do? I have tried to get the company that rebuilt the fireplace to do something, but they won't. I have called several companies out to look at it and they all say they don't know what to do. Also one of the companies plastered the crack down the front of the fireplace where it meets the hearth saying that was the problem. Is that crack needed for ventilation?