We've had our stove going on 3 full years now. Near the end of last winter, we had a constant and noticeable flame at the right side front of stove. The technician recently added extra sealant at the bottom of the stones on the right side even though he didn't think there was any issue. He also tightened the bolts where the ash pan would go if we had one. They were all lose, but one was more than the others. He changed all of the door gaskets and said the front door gasket was completely gone. We're finding that the slow burn setting on the primary air control does not seem to be working as much as it should and burning too hot. We also had the technician look at the lever and he said they are always loose, but we had always had a bump in ours when sliding to the right, just before it was all the way to the right. Now it freely slides all the way to the right.
We can tell that the lever is connected because it notably changes the amount of flame, but there's way too much flame when it's turned all the way down.
It's learn as you go for our technician. The first time 2 years ago he took the entire stove apart and didn't connect a spring in the left side door, so it fell open many times as we got used to it no longer opening hard and staying where we left it.
I'm concerned that maybe parts were removed and not re-installed or not re-installed correctly for the air intake(s)? Is there any place I can check?
Dollar bills do not pass though the doors when they are closed, not even a little. Incense candle reveals no leaks. We do not get any smoke smell in the house. Yet, there's too much air getting in somehow and the primary air level no longer cuts the air down to almost nothing like it always has.
We live near large farm fields and added a damper that is only used when absolutely necessary and is the one the manufacturer recommends for high wind areas. We've had to close the damper a few times while the stove was on slow burn to keep the stove from overheating. This is when it's put into slow burn and an 30-60 minutes later the stove went up 300F further.
Do you know of any YouTube videos or instruction that cover the air intake and how to inspect it? Someone suggested an issue with the air intake flow inside the stove and said it's supposed to come up the bottom back (behind a metal cover) and then evenly flow to both sides of the stove. They also said there's a secondary air intake on the bottom right, but again I have not been able to find any information on how to inspect it.
We can tell that the lever is connected because it notably changes the amount of flame, but there's way too much flame when it's turned all the way down.
It's learn as you go for our technician. The first time 2 years ago he took the entire stove apart and didn't connect a spring in the left side door, so it fell open many times as we got used to it no longer opening hard and staying where we left it.
I'm concerned that maybe parts were removed and not re-installed or not re-installed correctly for the air intake(s)? Is there any place I can check?
Dollar bills do not pass though the doors when they are closed, not even a little. Incense candle reveals no leaks. We do not get any smoke smell in the house. Yet, there's too much air getting in somehow and the primary air level no longer cuts the air down to almost nothing like it always has.
We live near large farm fields and added a damper that is only used when absolutely necessary and is the one the manufacturer recommends for high wind areas. We've had to close the damper a few times while the stove was on slow burn to keep the stove from overheating. This is when it's put into slow burn and an 30-60 minutes later the stove went up 300F further.
Do you know of any YouTube videos or instruction that cover the air intake and how to inspect it? Someone suggested an issue with the air intake flow inside the stove and said it's supposed to come up the bottom back (behind a metal cover) and then evenly flow to both sides of the stove. They also said there's a secondary air intake on the bottom right, but again I have not been able to find any information on how to inspect it.
