First of all, Thank You for all of your input on the forum. We ordered a Hearthstone Homestead from our local dealer (Salida Stove and Spa) the beginning of October. Since then, this has been the place I have come to whenever I have had a question. It seems that someone else has had the same question and more often or not you have had an answer. Since I was replacing an existing cookstove (the Majestic) I did the installation of the Homestead myself (yes, I have more photos - I took pictures of everything from the building of the hearth on. I'll post them when I am finished with my install). Two inches of micor and durock and one stainless steel chiminey liner kit (not to mention an additional four feet on the chimney to improve the draft) later I have a 21st century stove and installation in a 19th century house.
Again, thanks for all you bring to the forum.
Quick question - do you burn any pinon? Here in southern Colorado we have access to it. Its reputation is that it creates a lot of creosote. We noticed this with our old cookstove but I'm wondering if it is as much of a problem with an efficient wood stove...
The big question has to do with Hearthstone. Our wood stove finally arrived in town last Friday. On Saturday our dealer brought it to the house and set it on the hearth for us. At this time we found out that Hearthstone delivered the wrong rear heat shields for the entire order (not just our stove). The dealer said that he had chewed them out and that the correct ones were on the way. Tuesday morning the dealer said that they had been shipped Tuesday, and tonight when I stopped off at the dealer I was told that they were shipped today. Does this sound like how Hearthstone is to deal with? I have had a couple of questions that I dealt directly with the company and found them to be fairly straight forward with me. Supposedly the Hearthstone Rep will be in town tomorrow, but I will probably be at work and not be able to meet with him.
As a bit of background, we were told that our Homestead would ship around November 20th. From then until it arrived (about Dec 8) our dealer was never able to tell us if it had shipped, or when it had shipped when it would arrive. We were told that once it got to Denver it took bout a week to get here (Salida). Does any of this correspond to your experience with Hearthstone? I am at the point that I do not know if I should believe our dealer or not. Working in a ski shop, I know what is like to be a small customer to a large corporate supplier in terms of the amount of attention you get.
Is it that hard to know where shipments from Hearthstone are and when they are due to arrive?
Since the Homestead is installed with the rear heat shield clearences, my dealertold me tonight to just burn small fires until the rear heat shield arrives. Since she isn't sure when that will be (she thinks maybe Friday but...) I proposed that the dealer might have something that I could use as a temporary rear heat shield until the Hearthstone one arrives. She was fairly cool to this suggestion. I went on that I was thinking that if they couldn't come up with anything that I would go to Murdock's or True Value and purchase a simple floor heat shield that I could rig up in vertically with an air space between it and the wall behind the stove. Since I have double wall stove pipe, the area above the stove meets all of the necessary clearances. I added that I would give her the heat shield after the Homestead one arrived and deduct the amount from my bill. Luckily I still owe her for all of the double wall stove pipe and the stainless steel liner kit so I have a little leverage.
That being said, all I want to do is fire up my Homestead to a temperature higher that 200 degrees.
I know that this has turned into a bit of a ramble, but at this point I am frustrated. As a first time customer of both Salida Stove and Spa and Hearthstone I do not know what to believe at this point...
On the brighter side, I love our new Homestead. Attached is a photo of our first fire. The stove is beautiful and the heat (what little we get!) wonderful.
Thank you for any input you can have on our situation.
Scott
Hearthstone Homestead almost installed...
Again, thanks for all you bring to the forum.
Quick question - do you burn any pinon? Here in southern Colorado we have access to it. Its reputation is that it creates a lot of creosote. We noticed this with our old cookstove but I'm wondering if it is as much of a problem with an efficient wood stove...
The big question has to do with Hearthstone. Our wood stove finally arrived in town last Friday. On Saturday our dealer brought it to the house and set it on the hearth for us. At this time we found out that Hearthstone delivered the wrong rear heat shields for the entire order (not just our stove). The dealer said that he had chewed them out and that the correct ones were on the way. Tuesday morning the dealer said that they had been shipped Tuesday, and tonight when I stopped off at the dealer I was told that they were shipped today. Does this sound like how Hearthstone is to deal with? I have had a couple of questions that I dealt directly with the company and found them to be fairly straight forward with me. Supposedly the Hearthstone Rep will be in town tomorrow, but I will probably be at work and not be able to meet with him.
As a bit of background, we were told that our Homestead would ship around November 20th. From then until it arrived (about Dec 8) our dealer was never able to tell us if it had shipped, or when it had shipped when it would arrive. We were told that once it got to Denver it took bout a week to get here (Salida). Does any of this correspond to your experience with Hearthstone? I am at the point that I do not know if I should believe our dealer or not. Working in a ski shop, I know what is like to be a small customer to a large corporate supplier in terms of the amount of attention you get.
Is it that hard to know where shipments from Hearthstone are and when they are due to arrive?
Since the Homestead is installed with the rear heat shield clearences, my dealertold me tonight to just burn small fires until the rear heat shield arrives. Since she isn't sure when that will be (she thinks maybe Friday but...) I proposed that the dealer might have something that I could use as a temporary rear heat shield until the Hearthstone one arrives. She was fairly cool to this suggestion. I went on that I was thinking that if they couldn't come up with anything that I would go to Murdock's or True Value and purchase a simple floor heat shield that I could rig up in vertically with an air space between it and the wall behind the stove. Since I have double wall stove pipe, the area above the stove meets all of the necessary clearances. I added that I would give her the heat shield after the Homestead one arrived and deduct the amount from my bill. Luckily I still owe her for all of the double wall stove pipe and the stainless steel liner kit so I have a little leverage.
That being said, all I want to do is fire up my Homestead to a temperature higher that 200 degrees.
I know that this has turned into a bit of a ramble, but at this point I am frustrated. As a first time customer of both Salida Stove and Spa and Hearthstone I do not know what to believe at this point...
On the brighter side, I love our new Homestead. Attached is a photo of our first fire. The stove is beautiful and the heat (what little we get!) wonderful.
Thank you for any input you can have on our situation.
Scott
Hearthstone Homestead almost installed...
