Although I've made it to "burning hunk" status, still quite the rookie here. So I got a chimney sweep to come and clean out my chimneys since I don't have the tools, have never done it, and wanted to learn by watching what all is entailed. They had the brushes on flex rods, went up the roof, gave it a good brush, then swept up firebox. Later, when I go to look up the chimney thinking about my hopeful future stove installation, I see build up all in that initial shelf area before the clay liner. Should I call them back and complain or is that typical? Should I clean out if I'm going to reline? THANKS