I want a pellet stove. Admittedly, I'm also probably a stove dealer's worst nightmare - an engineer, licensed to practice in my state. My warmth needs are fairly simple: I have decided upon a Quadra-Fire Mt Vernon fireplace insert, primarily for its enormous BTU capacity, which ought to heat my entire 3000 ft^2 home. Wood Heat is the local dealer. After taking a $1000 deposit (they won't lift a finger without it), they came out to my home to take measurements, which I already knew were adequate for this monster. I had removed an old coal stove from the location and and its wiring (power and thermostat) is still in place. Now the fun starts. First I ask the installer if I could simply re-use the existing five wire 24 ga thermostat cable which is embedded in the wall to install their thermostat across the room. Answer: Can't do that. Why, I ask. Answer: "It's a millivolt control and it needs the cable it comes with" (three wire, small gauge). To me, that's kind of a non-answer but I let it go. Also, the installer says it won't regulate temperature properly unless the thermostat is located adjacent to the unit. This seems strange to me since a thermostat across the room ought to suffice to regulate room temperature. Next: I ask the installer if I could simply re-use the existing power three foot power cord which runs behind the brick work and terminates in pigtails. Answer: Can't do that. Why? "The Quadra Fire has a special cord with its own connector on the end" he says. Pigtails are NG. Fine, I said, I'll wire a receptacle to the end so it plugs into whatever the Quadra Fire wants. Can't do that, he says (he's right about that, anything resembling an extension cord is generally unacceptable, but all I want is to run the freaking cable behind the bricks, whereas the installer wants to just run the power cord in front of the bricks). I want wires hidden as much as possible, but the installer says he "doesn't pull wires". Fine, so I'll do that myself, but just tell me how to terminate the end. Answer: No answer. Next: Similar question about the thermostat wiring. If I can't re-use my existing wiring that goes across the room, can I put the new thermostat wiring behind the bricks? Answer: Can't do that. Again "we don't pull wires". Next: I want the option of a battery backup, but the only Quadra Fire option is a six foot cord and I'll need about fourteen feet to the basement where the batteries will be. I'll provide my own, just tell me what gauge it has to be. Answer: Can't do that. Won't work. Fine, I say, just tell me what the power requirements are so I can size my own conductors. A fourteen foot run should be fine as long as the conductors are sufficiently large. Answer: No answer. Finally: Here's the cost breakdown: Mt Vernon Insert - Sienna Bronze $3239 Std Surround Panel, Cast $134 Trim Cast, Sienna Bronze $282 Stove Adapter $14 Flex Pipe $117 Mt Vernon Insert (I think this is the installation fee) $675 Total: $4461 Reality check please. Are these reasonable prices? Seems to me $675 installation is a bit steep for someone whose answer to most installation questions was "Can't do that". For now my response to this sale is... "Can't do that". I asked for my $1000 back, and am now looking for a dealer willing to work with me. Wood Heat's obstinacy doesn't bode well for responsive service in the future. I'm willing to hear if I'm being unreasonable, and if Wood Heat's prices are realistic. All suggestions welcome. I'm not married to any particular unit either, so pile on!