I need the Harman guy!! Help!!

[ilmbg]

OK- have been having some minor problems with Harman Accentra, but able to figure them out with some help. Today, it was going well (cleaned it yesterday). It had a good fire, then went into cooling mode. It did not start back up. I tried to start manual- nothing at all. Ten, it tried to start, but auger sounds like it might be working hard- took all pellets out- vacuumed out the feed pot- I can see nothing, but there is only a small part of the auger that I can see. Took back cover off- can't see that the chain is kinked, off. Tried to turn it on- I don't know how soon the auger should try to drop pellets after you turn it on. About 5-10 minutes after turning on, auger turned, slow/begrudgenly= nothing. The distribution blower light is not on when I first turn the unit on- should it be? I see where the distribution blower is- left lower side in back, as you look at it- is there anything I can do to check this? Also, on the left side of the back, are two wingnuts- what are they for? I can't find anything in the poorly instituted manual. Of course, it is Friday nite, dealer is 4 hours away, it's supposed to be in single digits at nite- house is about 50 degrees now. Hope somebody is awake on this forum!! You may email, if you wish- [email protected] Thanks

 

[MrWinkey]

The 2 wing nuts hold the cover on the sawdust cleanout.

If you put the stove into test mode does the Auger and all the fans run?

 

[ilmbg]

Winke I think the wingnut you are talking about is in the front- yes, it has been cleaned. I am talking about the rear of the stove- on the left, as you look at it. I am sure it is for the auger, but the wingnuts are hard to get to- they are on very tight, and I have been unable to get them loose so far. I am wondering if, because the distribution blower light is not on (the little lights by the dials-feed, combustion, distribution), that the distribution blower is shot?? How can I tell? I guess I get to spend the night on the computer trying to get answers! Which would go out first- the auger, the distrib blower, or the comb blower?

 

[pegdot]

Sure hope you got it working again! Let us know.

 

[Dougsey]

But what about test mode as Winkey suggested?

The dist blower isn't going to run until the stove warms up a bit (unless in test mode).

 

[MrWinkey]

Front cleanout is for the burn pot/ignitor

Rear wing nuts clean out the sawdust and junk from the hopper. Yes the wing nuts are REALLY on there...I used pliers to loosen them up.

 

[ilmbg]

For all of you who have offered help, here is what has transpired. Hope my problem/learning might help someone else in the future. (long). Talked with Majic City Stoves in Casper today- the store is great at helping. I dealt with Steve. Steve ran me through several things on the phone- me behind the opened stove in back, him on the phone. First, opened the plate that houses the arm and slide plate- it was not clogged, as I had cleaned it, and the plate sat on the arm corectly. The clear, air intake hose was patent. The auger larger gear turned easily when the smaller gear/chain were off, so was not the auger. Next, Steve had me take the wires from the auger motor, strip the pos/neg wires, and then take an extention cord (already had a bad one sitting in the garage waiting for me to put a new female end on), and cut off the female end, and then stripping the neg/pos wires on it. I then attached them to the auger motor, plugged it in, to see if the motor would run on a different circuit. It barely 'hummed', without the wheel turning at all. This told Steve that the auger motor was bad. Will be getting one by UPS- unfortunately, it will not get here until late Tues., or Wed! BRRRR! It was 3 degrees this morning! I do hope that this will take care of the problem- I have seen so many people on this forum that seem to be having problems with the Harman stoves. Makes me wonder- if this is supposed to be the best stove- what would the next in line, or the worst do?? Thanks all for your help. I do now know more about the workings of my stove, as Steve explained how each mechanical worked. Dirty, dirty, dirty- think I'll stick with my day job!!