Is there any new news on the Mt. Vernon E2 problems?

[alternativeheat]

Not everyone here will believe as you do but there are a few of us and I'm sure a few more who just keep quiet. PTL.

Did your daughter require emergency services to get the glass out of her feet ?

 

[worried grandma]

Thank you! Not yet at least. She is so thankful. Hoping she heals quickly with no need for doctoring.

 

[SidecarFlip]

Using big O can get one in a lot of trouble!

Trying to inject a little humor,,,,,,

 

[Bioburner]

Trying to inject a little humor,,,,,,

Poorly executed and placed.

 

[Bioburner]

And its gone

 

[SidecarFlip]

And its gone

Voluntary removal....

 

[worried grandma]

Thank you! Not yet at least. She is so thankful. Hoping she heals quickly with no need for doctoring.

I was mistaken about the injuries on my daughter's feet. Most came from the actual explosion. She was sitting on the couch and had glass and still has soot embedded in the top of her foot ( feet). She sent me a picture. Looks painful and I'm sure it is but she's still not wanting to talk about her injuries; being so thankful it was her and not her daughters. All the more amazing the girls injuries we very minimal. We have always had a wood burner in our family room. Never gave the glass a thought.

 

[alternativeheat]

I was mistaken about the injuries on my daughter's feet. Most came from the actual explosion. She was sitting on the couch and had glass and still has soot embedded in the top of her foot ( feet). She sent me a picture. Looks painful and I'm sure it is but she's still not wanting to talk about her injuries; being so thankful it was her and not her daughters. All the more amazing the girls injuries we very minimal. We have always had a wood burner in our family room. Never gave the glass a thought.

No, other than common sense care you really shouldn't have to think about the glass. These E2's have a now known issue of this happening.

 

[IHATEPROPANE]

I do not know how there has not been a little more done to get these stoves out of people's homes. They should be pulling these things out ASAP. God forbid a child is walking by at the wrong time, or embers fly on to a combustible surface after the explosion, while everyone is asleep. Recipe for disaster.

 

[alternativeheat]

I do not know how there has not been a little more done to get these stoves out of people's homes. They should be pulling these things out ASAP. God forbid a child is walking by at the wrong time, or embers fly on to a combustible surface after the explosion, while everyone is asleep. Recipe for disaster.

I agree 100%.

 

[Bioburner]

I am sure with these pictures out there now, things will move a bit faster, hopefully

 

[CrufflerJJ]

I am sure with these pictures out there now, things will move a bit faster, hopefully

I am sure with multiple personal injury attorneys, the Washington State Office of the Attorney General, and the US Consumer Product Safety Commission involved "up close & personal" with Quadra-Fire/Hearth & Home Technologies Inc, things will move a bit faster, hopefully.

There...fixed it for you.

 

[Bioburner]

I say we just let Baily get down and dirty

 

[CrufflerJJ]

Bailey looks like a good negotiator!

 

[Bioburner]

You hurt her people, you gonna pay

 

[worried grandma]

Thank you all for the kind words for the family. We're certainly hoping that things will change quicker and Quadra-fire steps up and starts doing "RIGHT".
Can you imagine the fear this has instill in this young family. I now look at the glass on the front of our wood stove differently then I ever have. I'm sure it's as safe as it's always been. Thank you Alternateheat for that reminder. I know I have lost my respect for Quadra-fire. Thankful we chose Hearthstone( but started out looking at Quadra-fire) when replacing our Vermont Casting stove after we had a lightning strike house fire. I know too well after putting lives back together ( still in process almost 3 years later) after a house fire, that this could have been so much worse. SO THANKFUL. Now to get the daughter's feet mended up.

 

[alternativeheat]

Thank you all for the kind words for the family. We're certainly hoping that things will change quicker and Quadra-fire steps up and starts doing "RIGHT".
Can you imagine the fear this has instill in this young family. I now look at the glass on the front of our wood stove differently then I ever have. I'm sure it's as safe as it's always been. Thank you Alternateheat for that reminder. I know I have lost my respect for Quadra-fire. Thankful we chose Hearthstone( but started out looking at Quadra-fire) when replacing our Vermont Casting stove after we had a lightning strike house fire. I know too well after putting lives back together ( still in process almost 3 years later) after a house fire, that this could have been so much worse. SO THANKFUL. Now to get the daughter's feet mended up.

I'm sure your daughter will be hearing from Quad, assuming she has contacted them. I wouldn't be afraid to at least mention the foot injury in that conversation. If something weird happens and the injury goes south for what ever reason, then they should know about it up front..

 

[DMKNLD]

Can you imagine the fear this has instill in this young family. I now look at the glass on the front of our wood stove differently then I ever have.

So sorry to hear of your horrific ordeal, worried grandma. I think this and the other previous E2 glass explosion incidents that have been discussed on this forum plays in the back of the minds of all stove owners fears of a catastrophic event, which are easier to to write off as irrational perhaps when it is an isolated incident, or caused by negligent operation or maintenance. But when they happen to multiple stove owners, with no apparent direct causation, that makes it even more troublesome and disconcerting.

If that picture of your adorable granddaughters playing in front of the stove, blissfully unaware of what was going to happen, together with the pictures of the explosions aftermath, doesn't get Quadra-Fires attention, then I don't believe anything will. Godspeed to your daughter and your grand daughters for having to go through all that, and the 'loss of innocence' as well about the collective perception of what stove risk and safety design should entail.

As alternativeheat suggested, document every injury, both physical as well as the emotional and psychological impacts that you mentioned. Document in detail every correspondence and discussion your family has with Quadra-Fire. "A picture says a thousand words", as your stove photos poignantly illustrate, in the hope that this incident will be enough to make Quadra-Fire 'make it right', if they have not already needed enough reason to do so prior to your families incident.

Know that this forum membership is behind you and your family, as well as the other E2 owners who have had similar incidents, in the collective desire for 'due process', towards the goal of preventing another family from having to endure another similar or potentially even worse incident. If there ever was a place for a component of social media to help play a positive role in affecting product safety and design, this forum is such a place.

 

[worried grandma]

Thank you DMKNLD. Your kind words are both comforting and encouraging. We certainly are hoping that changes will be made and this problem solved for so many and before other experience such a event or worse.
Quadra-Fire has been in touch with me and I have passed along the contact info. My daughter tried to call this morning and was on hold longer then her time allowed. She now has better contact info. Hopefully she has or will shortly have a serious discussion.
Thanks so much everyone!

 

[haff99]

Did they ever say what is actually causing the stove to explode??? The only thing I can think of is the pellets smolder, you get a ton of smoke and then the smoke ignites. However, that would have to be a TON of smoke to actually shatter the glass. So what is causing the stove to explode? Have they ever answered that?

 

[DMKNLD]

From Quads Facebook "Posts to Page" link, here is Quads response to Robert Wright, another E2 owner who posted an explosion pic and a request for resolution after a similar incident. https://www.facebook.com/QuadraFire

"Quadra-Fire Hey Robert, I can assure we are not sweeping this problem away and have a full team dedicated to the research and resolution to these problems. Please message us your contact information, as well as the serial number of your appliance and one of our Consumer Care Technical Specialists will be reaching out right away. -Chris"

Apparently Chris is the corporate rep at 'the tip of the spear' on this and other Quad customer service related issues. I don't envy his position nor the responsibilities that must entail.

I read a perhaps unconfirmed report from an earlier thread posted on here that Quad was suspending sales on the E2 model until the problem can be identified and resolved. But I found nothing on their Facebook or Quad.com site to confirm this, and the E2 is still listed in their pellet stove product link.
http://www.quadrafire.com/Browse/Stoves/Pellet-Stoves.aspx#
http://www.quadrafire.com/Products/MT-Vernon-E2-Pellet-Stove.aspx

I would think that their Facebook site and their corporate web page would be where they would post this type of critical product info, besides working through product registration cards and dealer sales reps to identify E2 owner contacts.

 

[hossthehermit]

Tempted to go buy all of these I can find, then call my buddy Joe Bornstein ..........................................

 

[BrotherBart]

Tempted to go buy all of these I can find, then call my buddy Joe Bornstein ..........................................

Crossed my mind this morning.

 

[rdubs20]

This sucks, I was going to buy an e2 after lots of research...back to the drawing board. Maybe I'll wait till this summer to see what happens

 

[Hobokenkitchen]

Worried grandma - I am so sorry to hear that your family has also been affected by the E2.

Ours was one of the first to explode I think and it sounds like they really need to pull these out of people's homes before someone really gets hurt. : (

We havent been warm enough since our E2 exploded. I can't wait for this winter to be over.