I'm not 100% on the details here so if anyone else has info let me know. Here's what we got from it.
Woman calls in and is having issues with a Hudson River Saratoga. I tell Colleen that when she gets in touch with her to let her know that the stove is a piece of garbage from the get go and are fraught with electrical problems, if we can get over the issue then we may have chance but it may require a re-wire of the entire thing.
Evidently that sounds like the problem, the woman says that they just bought it but after it was installed it will not even power on. They saw it work in the garage of the guy who sold it to them....and he also installed it for them for cash but it hasn't worked since and he never did fire it up after the install.
So we give her a ballpark number and play phone tag with her trying to sort out a service day, but in the mean time...
...as it turns out, while she was trying to get ANYONE to come out to fix it since the guy who sold it to her and installed it had somewhat vanished off the planet, she ventures into a hearth shop and starts telling the story and a guy chirps up.
"You just bought a Saratoga from who? That guy is a thief! That's my stove! I have the owner's manual and serial number written down in my receipts right here. That guy couldn't fix my stove and said he needed to bring it to his shop...and he sold it off to you?"
You cannot make this stuff up. So now the woman has no stove. no heat, no money and a big hole in her house....
Woman calls in and is having issues with a Hudson River Saratoga. I tell Colleen that when she gets in touch with her to let her know that the stove is a piece of garbage from the get go and are fraught with electrical problems, if we can get over the issue then we may have chance but it may require a re-wire of the entire thing.
Evidently that sounds like the problem, the woman says that they just bought it but after it was installed it will not even power on. They saw it work in the garage of the guy who sold it to them....and he also installed it for them for cash but it hasn't worked since and he never did fire it up after the install.
So we give her a ballpark number and play phone tag with her trying to sort out a service day, but in the mean time...
...as it turns out, while she was trying to get ANYONE to come out to fix it since the guy who sold it to her and installed it had somewhat vanished off the planet, she ventures into a hearth shop and starts telling the story and a guy chirps up.
"You just bought a Saratoga from who? That guy is a thief! That's my stove! I have the owner's manual and serial number written down in my receipts right here. That guy couldn't fix my stove and said he needed to bring it to his shop...and he sold it off to you?"
You cannot make this stuff up. So now the woman has no stove. no heat, no money and a big hole in her house....
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