Sorry if this is a newbie question but I'm new to the pellet world. I finally moved over from a wood stove. My question is it normal for a decent amount of pellets to miss the fire pot? I have burned about 5 bags & have probably at least a couple cups worth of ones unburned that missed the pot or jumped out. I have a breckwell. P4000 vermont model it has a small fire pot. Otherwise it burns the okanagen pellets awesome & heats my entire ranch. The stove is in my basement with fresh air supply hooked up.