I am giving up on my Biomass 40. Have used 3 winters now and have never been able to get it to run correctly. If I was in the creosote makeing business, I would be a millionare. I have broken 5 cleanout handles, have to use a 440 pound wench to unstick my turbulators. All I get from Cozyheat and New Horizons is my wood is not dry enough. Bull, I am using good wood that was cut 4 years ago, split and stacked 2 years ago, if this is not good, then nothing is. Now Cozyheat will not even return my calls, and all Zenon at New Horizons does is give me attitude and says I should have purchased from him. I will most likely remove my boiler in the spring and take in for scrap metal. I'll replace with a Central Boiler outdoor unit. If you are thinking about doing business with Cozyheat, New Horizon, or BioMass... DON'T. I cannot even get them to recommend a service tech to assist. Please feel free to contact me at [email protected] before you make the mistakes I made. You can see photos of some of the issues I have had in the fine-tuning a biomass thread.