Hi, we have installed a NZ3000 last summer and have had all winter to test, test and test some more. Here is the problem.
We keep getting smoke backup in the house. Doesn't matter if the fire is hot or not.
When starting the fire we open the door or window (not necessary but speeds up the process) in the room and leave the doors of the fire place cracked open to get a good draft going and presto, fire is burning... Now the problem and what we have tried.
Once the fire is hot and drawing very well we open the doors and put the screen on. We don't see any smoke coming out but withing 15 minutes our eyes are burning and we can't stand it any longer and end up closing the doors. We have tried this with different size fires, very hot fires and not so hot fires. Key open, key closed and key partially closed/open. All with the same results.
When the doors are closed and fire needs to be stoked we can open the right door and we get no smoke, when we open the left door smoke comes out. WHEN the left door is closed we can see the smoke coming out next to the right door but its being sucked right back in...
No smoke when doors are cracked or completely closed tight.
One last bit of information, we have a regular fireplace before the installation of the NZ3000, it was not a high efficiency box, a simple fire box and the smoke went out a chimney. The old fireplace was almost always burned with the doors open. They get closed just before turning in. Never did we have smoke.
Can anyone out there in the Hearth room explain what might be going on?
Thank you very much.
We keep getting smoke backup in the house. Doesn't matter if the fire is hot or not.
When starting the fire we open the door or window (not necessary but speeds up the process) in the room and leave the doors of the fire place cracked open to get a good draft going and presto, fire is burning... Now the problem and what we have tried.
Once the fire is hot and drawing very well we open the doors and put the screen on. We don't see any smoke coming out but withing 15 minutes our eyes are burning and we can't stand it any longer and end up closing the doors. We have tried this with different size fires, very hot fires and not so hot fires. Key open, key closed and key partially closed/open. All with the same results.
When the doors are closed and fire needs to be stoked we can open the right door and we get no smoke, when we open the left door smoke comes out. WHEN the left door is closed we can see the smoke coming out next to the right door but its being sucked right back in...
No smoke when doors are cracked or completely closed tight.
One last bit of information, we have a regular fireplace before the installation of the NZ3000, it was not a high efficiency box, a simple fire box and the smoke went out a chimney. The old fireplace was almost always burned with the doors open. They get closed just before turning in. Never did we have smoke.
Can anyone out there in the Hearth room explain what might be going on?
Thank you very much.
