Just had my pellet stove installed last Saturday and it seems like it burns way to many pellets. Everything I've read says 72 hours with a full hopper, I'm getting approx 24. It drops maybe a dozen or so pellets ever 6-8 seconds but the pot stays very low.
Flame appears active and no black tips but each time I start it I get a different flame. One time it will be huge and take up the whole box the next barely comes out of the burn pot.
It soots up the window pretty quickly, I've been cleaning twice a day. It leaves a huge pile of ash, after 8 hours the ash is almost level with the burnpot.
I called tech support number on the manual but is always busy. I emailed them but also heard nothing.
This is my first pellet stove and sad to say I'm not liking it. Any help would be greatly appreciated.
THANKS!
Flame appears active and no black tips but each time I start it I get a different flame. One time it will be huge and take up the whole box the next barely comes out of the burn pot.
It soots up the window pretty quickly, I've been cleaning twice a day. It leaves a huge pile of ash, after 8 hours the ash is almost level with the burnpot.
I called tech support number on the manual but is always busy. I emailed them but also heard nothing.
This is my first pellet stove and sad to say I'm not liking it. Any help would be greatly appreciated.
THANKS!