New serenity-low flame?

[Jen416]

We just installed a new castle serenity. It burns good after pellets drop but then flame almost goes out then more drops and then flame comes back. However last night after a cpl hours of the back and forth, the flame did go out and I had to turn it off and back on. Today it did the same thing. I’ve read about people needing to adjust the airflow so do you think I need to give it more air or less air with the vent or is it a setting needing changed? TIA

 

[mikkeeh]

Adjusting the serenity for me, was a juggling act. What are your draft fan setting? Are you running thermostat or stove temp. If you close the air damper you’ll get less air (volume) but more velocity. Conversely, if you open the damper you’ll get more air....less velocity. It seems your burning the fuel in the burn pot faster than the auger can refill. Tell me the above info, we’ll go from there.

 

[Jen416]

Everything is at default, and it's on manual on #1. We are only heating a 400 sq ft add on room, but we leave the door open to the main part of the house so some heat can go into the house too.

 

[mikkeeh]

Ok...I’d try closing the air damper some...Remove the left side panel and you’ll see the adjustment plate. If you open the door and remove the burn pot you can see the position of the damper. I think from the factory it’s about 50%.

 

[Deezl Smoke]

The flame will go up and down, which is pretty much normal. But going out, is not.

Manual 1 and default settings can still be wrong. Two things. First go through the exhaust blower settings and see what the exhaust blower voltage is set at. If it's above 90, return it to 80 or 85. Then, when you have it running again, look at the display and see what the temperature says at the stove.

 

[Overfireinthehole]

I’ve had to play with the airflow on all of these and Ives sold about 30 of them. The damper should be your first adjustment and if that doesn’t fix it then bump all the combustion blower voltages down by 5-10 volts.

 

[Jen416]

I thought closing the damper would make the fire lower though?? It’s at half way so to make the fire higher or to prevent it from going out does it need to be more open or more closed??

 

[Overfireinthehole]

I thought closing the damper would make the fire lower though?? It’s at half way so to make the fire higher or to prevent it from going out does it need to be more open or more closed??

Less air equals higher flame.

 

[mikkeeh]

Less air equals higher flame.

When you close the damper, you reduce the volume of air.....but increase the velocity.

 

[mikkeeh]

I thought closing the damper would make the fire lower though?? It’s at half way so to make the fire higher or to prevent it from going out does it need to be more open or more closed??

You’re not necessarily trying to make the fire higher.....just trying to keep it from going out

 

[Ssyko]

Less air= pellets burn slower (taller/less active)