Bought an Opel 2 almost 7 years ago from a reputable local heating company. We had installed during the summer in our log cabin which at that time was only 50% finished ( no interior walls yet) Company installed the Opel, lit a small fire and said there you go! While it was summer we had no need to use this stove but by early fall we noticed we couldn't get any heat from it. Called same company, they came back for a few minutes, looked it over and said its fine. Did this on 3 different occasions- the last time they were here they said it must be our wood, advised getting better wood, go ahead and install walls (we were waiting for the stove to be working as ducts were in walls) and were told to go ahead and stone up the fireplace. We took their word, bought "better wood" and stoned up fireplace and put up walls to finish our home. No change, no heat, no amount of air moving. Called again and they said they'd send a representative. Skip ahead 7 years still no rep, still no heat. Has anyone had this experience? When I say no heat I mean we installed the opel and ducted it throughout the house and was told that was the only heating system we needed. All that are ducts ever gave out was cold air. When we make a roaring fire with doors wide open within a few feet you feel the warmth. Stand back 5 feet you need a sweater on. Close the doors and freeze. We're in New Brunswick Canada and all we got was an $8000 ornament. btw I can't find any "better wood" than cut & seasoned lol Any Suggestions?
Opel 2 not heating, need advice
- Thread starter alwaysbchord
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Isn't that an RSF? Have you called them? I'd call them and run the install and issues by them, as well as lack of support from the dealer, and ask for their assistance. I believe people are usually pretty happy with that unit, so I suspect there must be a way to improve your situation. You have the chimney height and size that is recommended? Though, even if not I wouldn't expect such massive failure to heat.
Strongly suggest calling the manufacturer. They may have a simple answer, or be able to send someone near you to take a look.
Strongly suggest calling the manufacturer. They may have a simple answer, or be able to send someone near you to take a look.
thanks for such a quick reply, we just found the info that came with it and will call the manufacture tomorrow. We hadn't before because we had faith it the company would come thru and a rep would eventually show up but enough is enough. As for the chimney if was all installed the same time as the stove,and ducts by the same guys.
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Called RSF this morning. first off they never heard of us or knew we were waiting for them to come! My husband and the lady from RSF spent 30 minutes trouble shooting. She got him to look behind the lower louver and got him to open a vent that should of had been opened when installed. INSTANTLY we could feel air moving, 3 hours later I actually had tears in my eyes when for the very first time in 7 years we could feel heat coming from the upper louver. Not sure if that's the complete fix yet but some heat is AMAZING after having nothing all these years! The company that installed this stove will be hearing from me tomorrow. Too mad to talk to them right now!
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I'm absolutely delighted that you have at least a beginning to a solution, if not the entire solution. Wondered if it might not be something simple that RSF could help you with over the phone. My experience with them (they are the company that makes ICC pipe, which I have) has been nothing but stellar. I'm sure they will continue to work with you until your issues are solved. As I mentioned, most people seem to be extremely happy with the Opel.
Please do let us know how this proceeds. And thanks for the speedy info.
Please do let us know how this proceeds. And thanks for the speedy info.
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