I purchased the stove one month ago (my first pellet stove) and have had problems with the pellets not dropping reliably. The initial run was a 2 day affair with pellets finally dropping after numerous attempts of 2 minute re-set button pushes along with thermostat up/down sequences outlined in both the manual and online. After only 2 days worth of use the stove now fails to drop ANY pellets. I have repeatedly cleared out the hopper and checked the feed adjustment control rod to ensure it was open. I opened the front door to check things out and to clean any ash and immediately noticed that the bottom of the door's window did not have a gasket (only 3 of the 4 edges have a gasket), is that normal? Would a missing gasket section be the root cause of the pellet drop issue since a vacuum cannot be established? Note: When I plug in the stove the blue light flashes, then a green light blinks for a short period. The red light remains on. I plan on calling the business that I purchased the stove from again (each time I have called and stopped by the person who would be knowledgeable was not in). I am also perplexed by the directions concerning "snap disks"... I have searched for any thing that looks remotely like a button to push and only find sold plastic. The directions mentions Snap Disk #1 has 2 purple wires, which I located, same with Snap Disk #2 with orange wires but I am unsure of location of Snap Disk #3 (directions did not say what color the wires are), the manual reads as follows: "If the fire tries to burn back into the feed system or push exhaust up the feed tube, this snap disc will shut the entire system off. This disc must be manually reset." So I could not test this out. Perhaps there are multiple causes to the pellet drop issue, one being the missing gasket and the other a faulty auger? I have spent hours and hours trying to have my new stove warm me up and am really regretting this expensive purchase. Any suggestions would be very much appreciated!