I started another thread about our stove not working after I cleaned it. Had nothing to do with me. There was 4 pieces of some kind of broken plastic thing that seized up the stove. Three of them fell out of the back when my husband tapped the fines box and had the slide plate out trying to determine what was wrong. Another one fed into the burn pot from the hopper, it was a smaller piece. My Husband drove the stove to the dealer because he was impatient and didn't want to pay $100 service call just for him to drive here. He is on the way back with the stove now, can't wait as it's 7 degrees. Somerset pellets, can't imagine this happening but I've heard it before. Really made for a crappy day and a half! Just glad nothing expensive was wrong.