Pleasant hearth ph35ps fire goes out help

[Jenbet]

I bought a ph35ps about 1 month ago was working good only used it for a few hours. Bought a new pellet let it run then smelled like buring plastic/electric fire was crazy black spot all iver window looked like a fire in the stove. Shut it down since then it hasnt worked properly.
Fire keeps burning out after about an hour.
Sometimes it will start up but never feed pellets.
I cleaned everything
What should i try next?

 

[Jenbet]

I bought a ph35ps about 1 month ago was working good only used it for a few hours. Bought a new pellet let it run then smelled like buring plastic/electric fire was crazy black spot all iver window looked like a fire in the stove. Shut it down since then it hasnt worked properly.
Fire keeps burning out after about an hour.
Sometimes it will start up but never feed pellets.
I cleaned everything
What should i try next?

It is now blinking red 4 times

 

[johneh]

Sorry do not know your stove well
Here is a manual maybe it will help
Welcome to the forum

 

[Jenbet]

Sorry do not know your stove well
Here is a manual maybe it will help
Welcome to the forum

Thank you !

 

[Ssyko]

did you get a manual with the stove? if not here it is . see pg 33
(broken link removed to https://www.ghpgroupinc.com/manuals/fireplace/EN7077-171.pdf)