Price of Replacement Parts and Trustworthiness

joescho

Feeling the Heat
Feb 11, 2009
372
Northeastern PA
I was wondering if anyone knew anything about different places on the web for Quad parts that were on the level and their level of trustworthiness. I'm needing a control board for my Mt Vernon insert (part # SRV7000-456) and am finding there's a bunch of places to order, but I'm concerned about quality or "too good to be true" deals. For example, the board I need I have seen from vendors on Amazon selling at about 550, then there's others I have found to be 750+. That gets my attention because a 200 dollar difference either makes me think price gouge or the seller at 550 is selling me old or outdated hardware.

I would imaging that Quad might be designating a minimum price but a 200 dollar difference is huge. I understand its the busy season for stove repair and dealers, but I've waited 2 weeks without so much as a call back asking me what my issue is or how far out my appointment would be. I think I can solve my problems myself but I'm a little green at this and probably need a little confidence.

Thoughts?
 

vinny11950

Minister of Fire
May 17, 2010
1,682
Eastern Long Island, NY
Yeah, customer service in the pellet industry is not great most of the time. That's why people end up here. As for the price differences in parts, I say look at the ratings online, Amazon or Ebay. See is the store has a webstore with contact information. Email them or call them first. If they answer, at least you know there is some one there. For years, I have looked for the board manufacturers names and sources to buy directly, but it is hard to find.
 
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cpetku

New Member
Dec 24, 2019
29
Clarkston MI
I don't know too much about Quads, but looking at Harman control boards prices do vary a little (e.g., $80) and some of the less expensive suppliers have pictures of older board revisions on their web sites. Pellet stoves 4 less appears to shows the way the Quad boards are marked and I think the 7.7 refers to the SW level. You can also look at the Quad troubleshooting manuals to understand revisions. Make sure to do due diligence on revisions before ordering...


1602946963795.png
 
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Washed-Up

Burning Hunk
Nov 5, 2011
248
Kananaskis,Alberta, Canada
These are 2 places I’ve ordered from and have had great service and product. Friendly fires is on the east coast of Canada so you’d benefit from the exchange rate as well.

 
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Washed-Up

Burning Hunk
Nov 5, 2011
248
Kananaskis,Alberta, Canada
Friendly fires are in Eastern Ontario Canada
I buy most of my parts from them. If they can they will show aftermarket as well as
the manufacturer's part with prices and you decide which you want
Not sure why my phone changed it to coast, I thought I put eastern Canada.....oops.
 

johneh

Minister of Fire
Dec 19, 2009
3,045
Eastern Ontario
Not sure why my phone changed it to coast, I thought I put eastern Canada.....oops.
Must be a good Alberta boy Eastern Canada starts at the Saskatchewan border for Albertans
Are you on the mountain or in the valley Skied and camped there in the 70s
lived in Calgary then
 
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Washed-Up

Burning Hunk
Nov 5, 2011
248
Kananaskis,Alberta, Canada
Must be a good Alberta boy Eastern Canada starts at the Saskatchewan border for Albertans
Are you on the mountain or in the valley Skied and camped there in the 70s
lived in Calgary then
I’m at the foot of Mt Kidd in Kananaskis valley, this is out my front door.
 

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joescho

Feeling the Heat
Feb 11, 2009
372
Northeastern PA
Thanks for everyone's help. It just seemed strange on how far the gap in process was.
 

joescho

Feeling the Heat
Feb 11, 2009
372
Northeastern PA
I don't know too much about Quads, but looking at Harman control boards prices do vary a little (e.g., $80) and some of the less expensive suppliers have pictures of older board revisions on their web sites. Pellet stoves 4 less appears to shows the way the Quad boards are marked and I think the 7.7 refers to the SW level. You can also look at the Quad troubleshooting manuals to understand revisions. Make sure to do due diligence on revisions before ordering...


View attachment 264927
The other thing I noticed in that particular picture is on my board the FP TC connector does not have the plastic piece on it, it only had the 2 posts (which I snapped off). I took 2 pins off the connector of an old dead hard drive and will solder them in and have a spare board.