Anybody else finding their Quadra-Fire Dealer missing install dates? Mine has been pushed back twice. My stove was ordered the first week of June and is now not scheduled to arrive until the last week of October.
Quadra-Fire Deliveries
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I ordered a Quad CB1200 the first week of June and took delivery mid July which was a few weeks earlier than promised. I was pretty happy about that because I am an extremely impatient person. Fully installed now and works great.
The model I ordered Castile Insert in Flat Black. The dealer did say that most of their orders from Quad had been delayed. They said the October date was a worst case scenario and they hoped to get it sooner.
I called my dealer last week and he said we were still on target for mid-Sept. Mind if I ask which dealer? I'm in Western CT also.Groundhog said:
I'll send you a PM on the dealer. I'd rather not identify them publicly since they have been great with the exception of providing unrealistic dates. Seems to be more of a problem with Quadra-Fire based on what they tell me.
Hey slls, please let me know what news comes on Thursday regarding your install. I'm starting to feel like I am the only one experiencing a several month delay.
This is right off Quads website not easy to find as it should be. So is your dealer full of bull look and see. WE DON"T KNOW NOTHING they say the company don't tell us what were getting. Yea right BULLS**T (broken link removed to http://www.quadrafire.com/Customer_Care/prodavailability.pdf)
i ordered a santa fe insert 7/31 just before prices went up i was promised it would be in stock in time for an 8/19 install. just called the shop and the only part they dont have is the nickel door trim should arrive 9/19
they had the stove within a week
they had the stove within a week
Offingmoot, Are they charging you the increased price? I bought/ordered with a grand down on July 1st. and looks like I may be stuck paying it. Was told today by the Regonial sales Manager That all stoves that SHIPPED after August 4th. would be at the higher price. I told him I smell a rat and he is checking with coprate to see if I'm stuck with it. He says he'll get back to me. We'll see.
my dealer was great...when i finally ordered it was late on the 31st they already had all the new prices in their computer.....not only did they ring me up for the cheaper prices, they let me send them my deposit as a check so i could save 3% by paying cash
i thought it was awesome
i remember him saying they had a certain amount promised from Quad and it was just a a matter of getting it shipped from the wharehouse to their store.
i thought it was awesomei remember him saying they had a certain amount promised from Quad and it was just a a matter of getting it shipped from the wharehouse to their store.
I guess the silver lining in my situation is that they are honoring the prices quoted in June despite the price increase. This despite the fact that I put nothing down on the order. Granted I have not received anything yet and the delivery date has changed several times. I guess time will tell if they stand by their word on the pricing.
Groundhog said:
I went to the store today and said my 8 weeks were up, he said another 4-6 weeks. Well that is still warm weather for install. He told me any stoves ordered now would be delivered between 1-09 and 4-09.
Thanks for the update. That sounds about the same as story I'm getting from my dealer. Now I don't feel singled out. Misery loves company.
Ordered mine over the phone on July 26th. Went to dealer today to discuss install. Asked when the stove is arriving and they paused and looked at a long list. I overheard someone say he's all set. I aksed what do you mean "all set"?. They told me they had to call a large number of customers to tell them they were not getting the stove they thought they were getting in August and it may be Jan before they arrive. I asked what about mine that you promised was on the truck. They told me it will be deliverd sometime in August.
Keep us posted on your August date. My dealer told me several times I was all set for August only to push it to the end of October at the last minute. Hope it works out for you.
I ordered my Mount Vernon AE insert around 7/1 and delivery was supposed to be 8/30. Dealer is getting no communication at this point from Quadrafire regarding shipment. They say they are supposed to get and update, but they never do.
That's why I went with Quadrafire, even though they are owned by the same company. I wouldn't want to be a dealer of Haman/Quadrafire who has to deal with the end-user.
Daves said:
Check out the thread "Not always the dealers fault" and you'll find some dealers want to level the blame on consumers. Apparently being a dealer would be great if it wasnt for those damn customers.
I'm not blaming my dealer, I'm blaming the manufacturer for lack of communication with their dealers. There is all sorts of blame that can go around, but at the end of the day, if the dealer has placed orders for months in advance and with the onoing issues, you would think they would try to provide better updates to their dealers about order status.
I'm not bashing the dealer either but I think these guys blaming customers is BS. I have been very patient with my dealer and they have been very apologetic.
Daves, If you look up at message 9 and click the link to Quads' site you will see they claim all dealers have been told what their getting up through November. If you look at the post titled IS MY DEALER FULL OF IT you'll see the crap I as well as many others went, or are going through. Happy to say after getting the same lame answers I started to push the issue and I picked up my Santa Fe this morning. They made it a really crappy experiance all in all. Things had to get nasty to get any action out of them. The squeaky wheel gets the grease. I'm not to worried that they will try to withhold or delay service because the law states if they do they have problems. I hope I don't need them but if I do, they have no choice but to preform. I also ran the issue of the increases in price that came in August being applied to july purchases past my lawyer and he says I will have to live with it. He said as long as they told me that was the deal. He said I had the option to walk. He did think it was a crappy way to do business and thought I should groan to the home office which I have done. Good luck It appears there way more bad dealers than good. Some folks seem to be very happy with their dealers. I'm NOT!!
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