Hello everyone and greetings from down under. We have a new Ravelli Pellet Fire which we have used 5 times. In that period of time, the electronic cable (that runs the control panel) has come loose and fallen out twice. It is an absolute fiddle to get back into place, and the first time it happened, the retailer had to come out and poke it back in. Last night I just couldn't do it, despite have long nose pliers and fiddling around for over 1/2 hour as the cable connection to the electronic panel is way inside the metal housing. My husband later had a go and got it in. The cable seems to wiggle itself loose from moving the electronic panel up and down on the top of the machine (as it ought to). However, the fact that this then causes the cable underneath to wiggle lose seems ridiculous and a massive design fault. Has anyone else had this with Ravelli fires? If not, then I figure that ours is a dud connection and they will need to replace the panel and connection part. I have googled and can't find it being reported as an issue so I am thinking it might be a problem with our unit. I can confirm that the cable has not been wiggled out of place owing to pouring pellets into the hopper on top of the cable as we have been extremely careful after it came out the first time cause it was such a pain. A photo is attached to show it now correctly in place but you get the idea of how fiddly it is to get back there! Thoughts?