Hi folks,...it's bin awhile. I still have my Quad 1200, first bought in 2007. I've been a promoter of North Idaho Energy pellet/logs in Canada. I have been a squeeky wheel re:long pellets, but have been mostly ignored about my feed problems. Now, I am less blaming the 1 inch pellets as I am blaming that rediculously small auger system in my quad. I've had a bad winter of fussing with the feed. either too much, or it dies in half an hour. no in-between. What? couldn't it have been designed just half an inch bigger and a slower motor feeding? That would have totally ended my frustration, maybe 800 times in these 9 years. So,... is there a quar representative here that can respond to my plight? Manfred