My wife and I recently had a Regency CI2600 installed in our masonry fireplace. Our house is a single story and the fireplace is on an exterior wall. The installer used 12ft of 5-1/2" insulated liner. We've been burning wood that has been seasoned at least 2 years (I cut it and stacked it in the wood shed 2-3 years ago. Tree was probably dead a year before cutting). When starting a fire we have to leave the door cracked at least 10-15 minutes. If we close the door any sooner the fire dies, even with the damper wide open. Even after the 10-15 minute burn I sometimes have trouble keeping the fire going with the door closed. Seems like it's not getting enough air. I've watched videos of the Regency CI2600 and our MAX burn (damper wide open, catalyst engaged) looks more like most people's slow burn. If we close the damper fire goes out. No flame, no catalyst activity. Can anyone tell me what might be wrong?