Good Day to everyone! I am new but found this site about 3 years ago. I come by joining this forum via an email reply sent to Mike. He suggested I join. I do not know where to post this so Moderator, please move if necessary. I am forced to be mechanically inclined due to NOT having anyone readily available that is. In other words, I have to be a do-it-yourselfer. (and not a very good one) With that said, I have a Reliance T-40AC pellet stove that low income energy assistance put in my house 3 years ago. I believe it to have been a used model as it didn’t come with a manual and I saw pellet residue in the hopper. I was told it was new and did have to wait 2 weeks for it to come in and the installation guy to bring it. Someone got a new model but it wasn't me. The first year, it quit working. When I called the business card the installtion guy gave me in case of problems, the Low income energy assistance people said: that man was no longer with the company so I didn't know who to ask. They said they could not help because they only can do low income family homes once every 1 or 2 years. I can't remember. Anyway, it was dead of winter and I didn't know who to ask or what to do. I went online. I did find out Reliance went out of business years before i got this BRAND NEW STOVE! (hhhhmmmm) But I DID find this site and picked through bits and pices of Mike’s blog, I thought it could be the low heat sensor from his descriptions so I took the panels off (ugh) and found what I thought was the sensor. Also through this site I found where I could order one (1-800-495-3196) Thankyou! Being very novice, I did not know this sensor was suppose to be one piece, not two (until the new one arrived). There is a metal type inset that screws to the stove and the sensor was just barely sitting in there. at the time, I didn't know it was one piece. I will attempt to add pictures to assist in my descriptions. (sorry if the pics come out blurry. I trembling from being chilled to the bone) PROBLEM: Low heat switch has went out every winter since getting the stove. Just went out again (to my belief) on new Years Day 2008 (happy new year, indeed) The sensor looks like this: The problem is that the black part of this does not stay attached to the metal type insert: It just kind of sits in this metal part: I attempted to bypass the sensor this way: (Don't laugh, please) The stove turned on, however, in a matter of a minute or two, the green "on" switch went off. The blower went to blowing like it does when the stove heats up and just continued to blow. The pellets fed telling me auger is clear. The ignitor didn't have time to even get hot before the "on" light went off. Since I don't have a manual and can not find one anywhere, I believe this to be a reset button (in a very tight spot) I managed to push it in and that didn't help. The hose by this possible reset button goes from the auger (?) to the back of the stove from what I can see. I did attempt a chimney clean in Nov. 2007 with a pellet stove brush that was meant to snake through ANYTHING (according to the Ebay seller) but it didn't do a very good job. I can not get to the bend in the pipe that goes in my wall and straight up out the roof. The installation guy cemented this pipe into my wall. (said it was regulation) I thought it was ugly so put colored glass marbles in there while the cement dried. Well, now it is really ugly...ha! From the wall this approx. 3 foot piece is too long for me to run my vacuum up as I did take the chimney pieces apart and tried running the brush and vaccuum up that way. I then had to rescrew everything again and buy a high heat silicone to goop all over the pipe. That is what the installation guy did when installing it so that is what I did. Is this necessary? (Thru this wall is a turn in the pipe that goes straight up) Perhaps this sensor goes out because my chimney is not getting an adequate cleaning or maybe because there is not enough intake air. All I know is: it just falls apart every year. I rarely run my stove on high but have read doing so does help burn out creosote. I don't know if that is fact or fiction. I usually run it on the lowest setting. I will admit this, I have not taken the fan motor apart or any other motor for that matter and give it a good cleaning. I did vacuum the front side of the fan blades yesterday. The side panels are a real pain to put back on this stove! With that said, I leave the one with the failing sensor OFF all the time now. Is that a big mistake? Or doesn't it really matter? I really don't know what to do about the chimney. (A well trained cat might do the trick on that bend but other than that, it's hard if not impossible to get through with what I got) And as far as getting more air to the intake pipe in the back of the stove, any suggestions would be helpful. This stove is sitting on an interior wall surrounded by stone. Not the best spot but that is where the wood stove that low energy assistance guy condemed and took away sat so this is where he put it. I think to shorten any future posts, I'll just refer to this guy as Dick. (sorry but I am quite frustrated and being cold puts me in an awful mood) I live in a remote area and to my knowledge we don't have a repair man for pellet stoves and I can't afford one anyway. I live on a fixed income. I hope the pictures come through. Thanks in advance for any tips, help, suggestions. I ordered TWO $13.00 sensors yesterday and will be waiting for them for awhile as I could not pay $40 for overnight shipping (outrageous). FYI: Magnumheat.com is what the lady said their website was. They sell parts for Reliance stoves.