Remote not turning on fireplace

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kgiacomazzi

New Member
Apr 24, 2021
3
Colorado
I have a royal fireplaces r-maxin and the remote to control the fireplace turning on and off with a thermostat is no longer turning on the fireplace. It’s a heat n glo smart stat t. The on/off switch is still controlling the fireplace’s functionality. The remote is able to communicate with the receiver device below the fireplace. I know this because when switched from auto to off the red light turns on and off. I changed the batteries in the remote and followed all of the troubleshooting recommendations to no avail.
 

Lennox65

New Member
Jan 29, 2021
89
New Hampshire
Have you paired the hand held to the receiver?
To do this, turn the switch on the receiver to "off". Move the switch to the "Remote" position. There is a small hole on the top of the receiver that is marked "Learn". Take a small paper clip that is opened up or something of similar size and press it firmly into the hole marked "Learn" . You should hear a beep. Then press the "Mode" button on the hand held and you should hear another beep. Then you can cycle through to turn the fireplace on.
 
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kgiacomazzi

New Member
Apr 24, 2021
3
Colorado
The remote is paired as it started working yesterday and worked all day, however, I awoke this morning to discover that it is not working once again. So, I suppose it is working intermittently. The receiver and remote have four switches that need to be in the same position like an old garage door opener. Would there still be a pairing button on it, because I did not see a pair button on the receiver. Would repairing the remote make it not work intermittently?
 

Lennox65

New Member
Jan 29, 2021
89
New Hampshire
Yours must be an older version of the Smart-Stat remote that uses Dip Switches. I don't know why it would work intermittently, unless the batteries are not fully charged. Corrosion in the battery compartment of the receiver can cause a bad connection also.
 

kgiacomazzi

New Member
Apr 24, 2021
3
Colorado
It is communicating with the receiver though. When switched between auto and off the light on the receiver responds. It just doesn’t turn the fireplace on using the thermostat. When the temperature reaches a specific point below the desired temperature, it isn’t telling the fireplace to turn on.
 

Lennox65

New Member
Jan 29, 2021
89
New Hampshire
Yes, the transmitter will work as a simple on/off switch. I would try to change the dip switch positions and re pair it to the receiver. There may be interference from a garage door opener or a wifi device.