Can you putty to it? Also the RJ45/com port cable, was it a cable you had laying around or did it come with the stove? The pinout could be wrong, maybe needs to be null versus straight through, and assuming the pinout is correct you still have to determine all of those settings, such as baud rate, data bits, parity, stop bits, flow control.
If you've gone through all the possible connection parameters and it still doesn't work, perhaps a null modem adapter might help? It converts a straight through cable to be a null modem cable.
https://www.amazon.com/dp/B000DZH4V0/?tag=hearthamazon-20
Yep you need a null modem cable. The one you have is a through put cable.
I do use a null modem cable. The cable you see it simply a serial port for a PC as they now lack serial ports, they use USB instead. So I use a null modem cable from the serial port, which is on this cable and stove.
I am using this exact cable: https://produto.mercadolivre.com.br...om-cisco-rj45-x-db9-femea-novo-_JM?quantity=1Are you sure the new DB9 to RJ45 cable is a null modem cable? Usually those are labeled "NULL MODEM" on the DB9 connector. If it doesn't say that, it may also be a straight-through cable. I've seen the garbage text before, and got it fixed by buying the custom pinout cable, where it wasn't straight-through or null modem, it was its own proprietary pinout.
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