Hello All,
Last year about this time I bought a new Skytech 3301p remote. I hooked it up to my gas stove and enjoyed all of it's glory. The thing worked flawlessly all of last year.
About three weeks ago I decided to check the remote to make sure it was still working. My stove would not come on, so I decided to change the batteries in the reciever and VIOLA! All was happy again.
About a week ago I decided to check the programming in the remote and discovered that the clock had "drifted" by about 15 minutes so I hit the reset button and changed the clock time. While doing this I noticed that one of the LCD segments in the temperature reading was out. I thought I would change the batteries in the remote because they had been in since last year, and maybe that was the problem with the LCD.
When I put the new batteries in, nothing. No display, nothing. I put the old batteries back in and still nothing. I even tried the reset button and still nothing. Well I called Skytech and they told me that this sort of thing happens all the time and when they get the remote, they can't find anything wrong. I told the person that I was pretty sure there was a problem. She told me to send it to them and said she would let it "run" for a few days.
I sent the remote and the reciever back to them yesterday (10-13-09) so I will let everyone know what gives and how their service is when I hear from them. So far I'm kind of miffed because they are acting like it's my stupidity and not their product that is the problem. We'll see...
Last year about this time I bought a new Skytech 3301p remote. I hooked it up to my gas stove and enjoyed all of it's glory. The thing worked flawlessly all of last year.
About three weeks ago I decided to check the remote to make sure it was still working. My stove would not come on, so I decided to change the batteries in the reciever and VIOLA! All was happy again.
About a week ago I decided to check the programming in the remote and discovered that the clock had "drifted" by about 15 minutes so I hit the reset button and changed the clock time. While doing this I noticed that one of the LCD segments in the temperature reading was out. I thought I would change the batteries in the remote because they had been in since last year, and maybe that was the problem with the LCD.
When I put the new batteries in, nothing. No display, nothing. I put the old batteries back in and still nothing. I even tried the reset button and still nothing. Well I called Skytech and they told me that this sort of thing happens all the time and when they get the remote, they can't find anything wrong. I told the person that I was pretty sure there was a problem. She told me to send it to them and said she would let it "run" for a few days.
I sent the remote and the reciever back to them yesterday (10-13-09) so I will let everyone know what gives and how their service is when I hear from them. So far I'm kind of miffed because they are acting like it's my stupidity and not their product that is the problem. We'll see...
