Skytech remote went kaput!

[trafick]

Hello All,

Last year about this time I bought a new Skytech 3301p remote. I hooked it up to my gas stove and enjoyed all of it's glory. The thing worked flawlessly all of last year.

About three weeks ago I decided to check the remote to make sure it was still working. My stove would not come on, so I decided to change the batteries in the reciever and VIOLA! All was happy again.

About a week ago I decided to check the programming in the remote and discovered that the clock had "drifted" by about 15 minutes so I hit the reset button and changed the clock time. While doing this I noticed that one of the LCD segments in the temperature reading was out. I thought I would change the batteries in the remote because they had been in since last year, and maybe that was the problem with the LCD.

When I put the new batteries in, nothing. No display, nothing. I put the old batteries back in and still nothing. I even tried the reset button and still nothing. Well I called Skytech and they told me that this sort of thing happens all the time and when they get the remote, they can't find anything wrong. I told the person that I was pretty sure there was a problem. She told me to send it to them and said she would let it "run" for a few days.

I sent the remote and the reciever back to them yesterday (10-13-09) so I will let everyone know what gives and how their service is when I hear from them. So far I'm kind of miffed because they are acting like it's my stupidity and not their product that is the problem. We'll see...

 

[Fsappo]

Well, Skytech is a good company and yes, sometimes remotes are fussy. I've gone on numerous remote control calls where I show up and click the button and it works fine..and the customers will say "well, it hasnt worked all week"
I know on some remotes, the sequence when changing batteries is important, and I still go by the manual when I do it, just to make sure. If the manual says, "change the batteries in the receiver first, then the hand held device, then hold down button a and b and wait for the beep", or something like that, you need to do it in that order.

Let us know how things go with Skytech and good luck

 

[trafick]

Hello All,

Yesterday (10-19-09) I got home from work and there was a box from Skytech. I went inside and opened it and it was a brand new remote! New batteries too! Needless to say I am a very happy camper. I sent it in on the 13th and got it back the 19th. WOW! They also programmed the receiver to match the remote.

With customer service like this I can see why they have a good reputation. Any one thinking about getting one of their products should think no more and just do it. So far they have treated me right!

 

[Fsappo]

Hello All,

Yesterday (10-19-09) I got home from work and there was a box from Skytech. I went inside and opened it and it was a brand new remote! New batteries too! Needless to say I am a very happy camper. I sent it in on the 13th and got it back the 19th. WOW! They also programmed the receiver to match the remote.

With customer service like this I can see why they have a good reputation. Any one thinking about getting one of their products should think no more and just do it. So far they have treated me right!

Holy moly. I knew they were a good company, but that is some nifty service. I'm shocked they did it so fast during October, one of our heavy volume months. I'm glad you had a good experience