Hello
We have an ACR Trinity Multifuel Stove which from new has given us quite a few issues. Initially I thought I was getting it wrong as when I shut the door after first lighting it the flames went out, firebox filled with smoke which subsequently billowed out of flue joint, edges of closed door, ash pan drawer. Basically anywhere it could and filling the room with smoke.
Next occasion I got it burning well with kindling and built up red embers before adding dry seasoned hardwood. Seemed fine at first but still -
1. Randomly puffs smoke from the first flue joint.
2. Smoke and ash enter room on re loading. Even if I gently crank door for half a minute before fully opening
3. Burns wood without issue. A bit too quickly in my opinion
4. No room for error when lighting
Installers have been called back several times. Works include -
1. Different type of cowl
2. Extended flue well above eaves
3. Fitted air vent through external wall behind stove
4. Sealed flue joint which has since broken away
We are stumped here and any expert advice or recommendations would be much appreciated, please
We have an ACR Trinity Multifuel Stove which from new has given us quite a few issues. Initially I thought I was getting it wrong as when I shut the door after first lighting it the flames went out, firebox filled with smoke which subsequently billowed out of flue joint, edges of closed door, ash pan drawer. Basically anywhere it could and filling the room with smoke.
Next occasion I got it burning well with kindling and built up red embers before adding dry seasoned hardwood. Seemed fine at first but still -
1. Randomly puffs smoke from the first flue joint.
2. Smoke and ash enter room on re loading. Even if I gently crank door for half a minute before fully opening
3. Burns wood without issue. A bit too quickly in my opinion
4. No room for error when lighting
Installers have been called back several times. Works include -
1. Different type of cowl
2. Extended flue well above eaves
3. Fitted air vent through external wall behind stove
4. Sealed flue joint which has since broken away
We are stumped here and any expert advice or recommendations would be much appreciated, please